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10 Eleaf FAQs From Our Experts
Eleaf is one of the oldest electronic cigarette and vape pen companies serving the US. Eleaf has a wide range of products including customizable rigs, accessories and CBD sold from a partner brand.
What is Eleaf?
Eleaf is an online retailer that sells electronic cigarettes, accessories, vape pens, e liquids and other related items.
What is the Eleaf US shipping policy?
Eleaf ships via USPS/FedEx. Shipping times to APO/FPO addresses may take considerably longer than to other locations. All orders over $150 will require a signature at delivery or the package will not be left.
Eleaf US Shipping Information
| Type | Estimated Arrival | Fee |
|---|---|---|
| First Class | 5-7 days | Free for orders over $50. The fee for orders under that amount will vary by the order/destination. |
| FedEx Express | 3-4 days | $9.99 |
Does Eleaf ship internationally?
Eleaf does ship internationally. All orders may be subject to additional fees upon arrival including customs and additional taxes. These are the responsibility of the customer.
What is the Eleaf return policy?
Eleaf accepts returns on some items but not on others. Restricted items may include atomizers, e-liquids, coils and final sale or clearance items. Returns must be in new and unused condition and will be inspected before a refund is approved. Contact customer service for a return merchandise authorization and full return instructions. Any items that are sent back without an RMA number will be refused with no refund given. Items that are damaged during shipping or are incorrect in any way must be reported within 24 hours of receipt or will be subject to the standard return policy. The customer will pay the return shipping costs. In addition, there will be a restocking fee of 15% deducted from the refunded amount.
Does Eleaf have a warranty on their products?
Eleaf products are covered by a 6 month, limited warranty. To file a claim, contact customer service.
Does Eleaf offer any discounts or other ways to save?
There are a number of ways to save on all of your eCigarette and vaping needs at Eleaf including flash sales that are announced on the website, coupons which can be found in the bottom portion of the web page, and a clearance section which can be found at the top of the Eleaf website. By signing up for the newsletter or by creating an account you can get a discount on your first order. Additional savings can be found at CouponCause.
Can an Eleaf order be canceled or changed once it has been submitted?
Eleaf encourages customers to ensure that everything is correct before submitting an order but sometimes things change. Orders can be changed up to the moment they are sent out. Orders that are already on the truck can be rerouted but will result in a fee of $19.99.