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10 FAQs From Our Experts launched in 1993 and grew to be one of the biggest online fabric retailers in the world. It is a subsidiary of the Amazon company and sells a wide range of fabrics from simple cotton in a rainbow of collars to more elaborate materials like silk and taffeta. The site also features a blog and how to videos for a number of sewing projects.

What is is an online retailer that specializes in fabrics of many types, styles and colors.

What is the shipping policy?

This is the domestic shipping policy. This policy is for continental US, APO/FPO addresses only. Shipments to Alaska, Hawaii and the US territories are based on the weight of the package. Domestic Shipping Policy

Type Fee Estimated Arrival
Standard $4.99 for orders under $49/ free for orders over that amount 6-8 business days
Expedited Shipping Varies by order amount 3-4 business days

Does ship internationally? does ship internationally to a number of countries. Costs including shipping, import taxes and others will vary based on the weight of the package and the destination.

What is the return policy? will accept returns on items that have not been altered or used for 30 days. Some items including swatches, clearance items and special orders cannot be returned. For US customers, contact customer service by phone, email or through the online chat portal for a prepaid label. International customers will have to pay for their own return shipping.

Which payment methods are accepted by accepts the following payment methods from US customers. International customers may have different payment options.

Does allow special orders?

Special orders are accepted by The process starts with this form to make your request. Once the completed form has been received, a customer service associate will coordinate the request with initial contact being made within 1 day of your request. All special request orders are based on availability and must be for an amount over $300. These orders are final sale and will not be exchanged or refunded for any reason. International customers may have additional requirements and restrictions for special order requests.

Does have any discounts? does have sales and other events. In addition, if you sign up for the newsletter you will receive 10% off your first order. Other savings can be found at CouponCause.

How do I find what I want at

You can shop the selections at by color, fabric type, pattern or theme, purpose or by kit.

Do I need an account to shop at

You don't need an account but having a account lets you store the names of fabrics that you have purchased in the past.

How do I contact someone at customer service? customer service can be reached by live chat on the website, Monday through Friday from 9 am to 5 pm, by email or by phone at 1-888-455-2940, Monday through Friday, 8 am to 6 pm. (EST). The phone number for special requests is 1-888-455-2997.