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11 FastTech FAQs From Our Experts
FastTech is an online marketplace based in Hong Kong. Sellers are able to sell their products, mostly related to tech gadgets, electronics and more. Buyers can view seller review histories and can leave their own reviews as well.
What is FastTech?
FastTech is a collective site where sellers can list their items that range from eCigarettes to car accessories and more.
Does FastTech ship to the US?
FastTech provides free, standard shipping to the US as well as expedited shipping options. All duties and taxes are the responsibility of the customer.
What is the FastTech return policy?
FastTech accepts returns for any reason including products that are dead on arrival, wrong items and other reasons. Contact customer service for a return merchandise authorization number within 5 days, shipping is reimbursed. Products that fail to meet standards within 3 months can be returned for exchange, repair or replacement with shipping reimbursed. Between 3 and 6 months, products can be returned for replacement or exchange but shipping is not reimbursed.
Are FastTech items covered by a warranty?
Most of the FastTech items are covered by a 6 month limited warranty.
Does FastTech guarantee prices?
Yes. If you find a lower price on an exact item, FastTech will match the price.
What methods of payment are accepted by FastTech for US customers?
These are the payment methods accepted by FastTech:
FastTech Payment Methods
What is the benefit of having a FastTech account?
A FastTech account makes ordering and returning faster and easier. It also allows you to save information so that you don't need to enter it all of the time, earn rebate points that can be used to purchase more products, participate in the FastTech community forums and to write reviews.
What are the FastTech rebate points?
FastTech allows customers to earn rebate points on purchases. After earning 10 points, the rebate points can be converted to a gift certificate worth $10.
Does FastTech have a mobile app?
The mobile app, available only for Android, is a customer service support and order tracker.
How do I reach someone at FastTech customer service?
FastTech customer service can be reached through this app and can also be reached by phone at 1-917-436-1422, Monday through Friday, 9:30 am to 4:30 pm, Hong Kong time.