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13 Guitar Center FAQs From Our Experts

Guitar Center is the largest music equipment retailer in the world. With over 300 stores across the United States, they offer a wide range of products including guitars, drums, amplifiers, keyboard, live sound, recording, lighting, and DJ equipment. Guitar Center was established in 1964 and today is one of the most popular destination for purchases and rentals for every skill level of musician. Visit their online store or a physical location to find something you'll love!

What products does Guitar Center sell?

Here are the products available at Guitar Center.

What payment methods are accepted at Guitar Center?

Here are the payment methods that Guitar Center accepts.

What is Guitar Center’s Guaranteed Lowest Prices (GLP)?

Guitar Center guarantees the lowest price for their merchandise. If you see the identical item you purchased being offered by an authorized retailer at a lower price within 45 days, Guitar Center will refund you the difference. Bring the ad and your original receipt to any Guitar Center Store to receive the refund. You may also make the request by phone at 1 (866) 498-7882 or via online support.

Does Guitar Center charge sales taxes?

Guitar Center is required to collect taxes on all orders except in the following states:

Sales Tax Exempted States

What shipping options are available at Guitar Center?

Guitar Center offers free shipping on thousands of items. While delivery is generally done only during weekdays, expedited orders can be delivered on Saturdays for a $30 fee.

Guitar Center Shipping Options

Shipping Option Delivery Time
Standard 5 Business Days
2- Day 2 Business Days
Overnight Next Business Day
Military addresses, US Territories, PO Boxes 6-10 Business Day

Does Guitar Center ship internationally?

Yes. Guitar Center has partnered with Borderfree to make their products available in over 90 countries. International shoppers can now enjoy the benefit of seeing prices on Guitar Center products listed in their local currency.

How much does Guitar Center international shipping cost?

Costs for international shipping are determined by several factors including the shipping method chosen, the number of merchandise being purchased, the destination of the package, as well as the overall weight of the order. International shipping fees will be calculated upon checkout.

What is Guitar Center Pro Coverage?

Pro Coverage is a value added program that protects your gear from many potential damages. Pro Coverage also covers your gear for commercial use. Click here for the specifics of the program.

Can I track my Guitar Center order?

Yes. Once the order is shipped, a tracking number will be assigned by the carrier and sent to your email.

Can I make changes to my Guitar Center order after submitting it?

Internet orders generally take 10-15 minutes to process. Make sure to wait for the order to be processed first before calling 1 (866) 498-7882 so the necessary modifications can be made. Before calling, have your Web PO ready.

What is Guitar Center’s return policy?

If you are not 100% happy with your purchase, you may return it, provided it's in the original condition and within 45 days of the original purchase date. The item must also include its original packaging including the warranties, manuals, and other accessories. Otherwise, it may be subject to a return handling charge.

How do I process a Guitar Center return?

To secure a return authorization, contact 1 (866) 498-7882. To avoid shipping, you can return the merchandise to any Guitar Center store. Click here to find the location nearest you. Online orders that are not being returned in-store must be shipped to the following address:

Guitar Center

Return Authorization Number:

4005 N. Norfleet

Kansas City, MO 64161-9231

How can I contact Guitar Center customer service?

You can get in touch with Guitar Center customer service by calling 1 (855) 422-4959. They’re available Monday to Friday 6AM-8PM (PST) and on weekends 7AM-7PM (PST). You may also reach them via their online support here.