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13 Fossil FAQs From Our Experts
Fossil is an American company that makes and sells watches and lifestyle products. Fossil products have a vintage, authentic, and classic design. Their products are high-quality and trendy and adored by both men and women. Products include signature watches, leather accessories, bags and more. You can shop the Fossil collection online and in a Fossil store near you!
What payment methods does Fossil accept?
Here are the accepted payment methods when you shop at Fossil.
Fossil Accepted Payment Methods
Why can’t I add the Fossil item I want to my cart?
If an item is not searchable online or is available but cannot be added to your cart, it is because it’s currently out of stock. You may check with a local Fossil store to see if the item is available in their location. You can also connect with customer service to see if the product is available anywhere.
Does Fossil offer personalization?
Yes. However, receiving a personalized piece will take longer than ordering an in-stock item. An additional 3-5 business days will be needed to process the orders requiring embossing or engraving. Watch orders will require 3-5 business days to process.
What shipping options are available at Fossil?
Orders with US delivery addresses receive Standard Shipping free of charge. Expedited options are also available for those who desire quicker delivery. Here are the shipping options available at Fossil.
Fossil Shipping Methods
| Shipping Method | Shipping Costs | Delivery Time |
|---|---|---|
| Standard | Free | 5-7 business days/ 3-5 weeks for APO, FPO, and DPO addresses/ 7-10 business days for PO Boxes and rural routes |
| Two-Day | $12.95 | 2 business days |
| Overnight | $19.95 | Next business day |
Does Fossil ship internationally?
Yes, but only to a select number of countries. Shipping charges are calculated upon checkout. As of the moment, here are the countries to which Fossil will ship.
Fossil International Shipping Destinations
Can I return a personalized Fossil order?
Customized products are considered final sale and are not eligible for return. However, if you think that there may be something wrong with the item you received, send a photo of your item along with your concern to customer service.
Can I make changes to my Fossil order?
No. Once submitted, you are unable to change, add, or remove items on your order since Fossil processes orders immediately. Double check your order before submitting to avoid errors. Note that you can return an unwanted item for a refund.
Does Fossil impose quantity limitations on orders?
Yes. There are certain limitations to how much of an item customers can order per transaction and per month. Click here to learn more.
What is Fossil’s return policy?
If you’re not fully satisfied with your Fossil purchase, you can return the item within 90 days from the purchase date for a full refund, provided that the product is still unworn. You can use the supplied return label or visit a local Fossil store to complete a return. To learn more about the returns process, click here. If you decide to ship the item, address it here:
FOS Web Returns
Order #
10615 Sanden Dr
Dallas, TX 75238
When I can expect my Fossil refund?
After your return has been received, it takes 3-5 business for the refund to be credited. Returns will be credited to the original form of payment used to make the order.
Does Fossil accept exchanges?
Currently, Fossil does not accept exchanges. However, you have the option to return any item for a refund and then place a new order online or by calling 1 (800) 449-3056.
How do I contact Fossil customer service?
You can get in touch with Fossil customer service by phone at 1 (800) 449-3056, available 24/7. You can email them at fossil@fossil.com or send them a message via the "Help" button at the right bottom part of their website. You can also contact them here.