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10 Freshly FAQs From Our Experts

Freshly is a weekly subscription food service that delivers professionally prepared meals of all kinds. Meal plans range from 4-12 meals per week, with each meal serving 1 person. Boxes are packaged to stay cold during delivery and meals can be frozen for longer term storage as needed. All Freshly meals come already prepared.

Where is Freshly available?

Freshly is available in certain areas of the 48 contiguous United States.

What is the Freshly delivery policy?

Freshly delivers in the contiguous US only. Some areas are not currently getting deliveries because they are too remote or inaccessible by the carriers Freshly uses. All deliveries are made within 48 hours to maintain food safety. Shipping costs are determined at the time of the order and may vary by number of meals ordered as well as distance.

Does Freshly ship internationally?

Freshly does not deliver outside of the US.

What is the Freshly return/refund policy?

Freshly guarantees fresh, delicious foods. If there is ever a problem with a delivery for any reason contact customer service so that they can find the right solution for the problem.

Which payment methods are accepted by Freshly?

Freshly accepts the following payment methods:

Does Freshly have a gift card?

The Freshly gift card is a great way to treat someone to a few delicious meals. The digital gift card comes with an activation code, valid for the subscription length that you designate. The recipient activates and then chooses their menu, delivery date and then can continue with the plan on their own or not.

Is there a Freshly mobile app?

There is a Freshly mobile app! You can handle all of your Freshly business from the app including changing menus, skipping a week, pausing your plan or even canceling if you want to. The app is free to download and is available for Apple and Android.

Does Freshly have discounts?

Freshly does have a student discount of 15% off a 4 week plan through Student Beans. Additional savings for Freshly can be found at CouponCause.

How do I cancel or change something in my Freshly account?

All changes, including pausing or skipping a shipment, canceling your account or even changing your menus can be done through the Freshly account either on the computer or mobile app. For problems with making these changes you can also contact Freshly customer service.

How do I contact Freshly customer service?

Freshly customer service can be reached by email at Support@freshly.com or by using this form. Live chat is available on the website. You can call or text customer service at 1-844-373-7459, 24/7.