12 GearBest FAQs From Our Experts
GearBest is an online marketplace that provides electronics, fashion, phones, appliances, and a variety of other products across multiple categories. GearBest delivers good globally and offers better prices than can be found at many competitors. A 30-day return policy ensures that customers always get exactly what they want. There’s no telling what you might find when you shop at GearBest online!
What sets GearBest apart?
GearBest offers a wide selection of high-quality products in one place, ranging from appliances to electronics and even home and garden items. GearBest is best known for offering factory-direct prices, ensuring maximum savings to their customers across a wide variety of categories. To top it off, GearBest offers top notch customer service, express shipping and global delivery.
Does GearBest ship internationally?
Yes. GearBest can ship to most countries in the world except Palestine and South Sudan. International shipping costs depend on the product origin, the weight of the product and its destination, as well as the shipping method. Click here to find out the different shipping methods available for your country.
Does GearBest charge custom tax?
Your order may be subject to duties and taxes based on how your country’s laws regulate imported goods and services. GearBest is not responsible for these charges and it will be the buyer’s responsibility to cover them. It also helps to contact your local customs office to find out exactly what you will be charged for the shipment.
What should I do if my GearBest shipment is missing some parts?
Contact GearBest as soon as possible for matters concerning missing parts of an order so they can help resolve the situation.
Does GearBest charge extra for delivery to remote areas?
While GearBest can deliver items to remote addresses, there may be a charge attached to the shipment to cover this cost. This charge is generated when your address is deemed too far from the distribution center. There will be an extra $30 charge assessed in this situation.
What is the GearBest Shipping Guarantee?
The benefit of the GearBest Shipping Guarantee is having your package totally covered. In the event of damage or lost merchandise, GearBest will resend or refund the product.include having your parcel guaranteed in the event that it will get damaged or lost while being delivered internationally, resending the parcel free of charge, as well as refunding the product.
Does GearBest accept returns?
Yes. To request a return, start by applying for a Return Merchandise Authorization. Customer service should contact you within 24 hours after submitting the application. If it is an application that does not require approval, the application should turn to “Processing” within the 24-hour period. Once the status of the RMA changes to “Waiting for a Return”, make sure that the item you’re returning is shipped back within 7 days. One the returned item is received and the RMA status turns to Completed”, you can expect to receive a refund.
How long do GearBest exchanges take?
When exchanging in-stock items, the process could take 3-5 business days. If an item is out of stock, exchanges could take 7-15 business days.
When can I expect to receive my refund from GearBest?
For PayPal refunds, it may take 3-7 working days for the credit to appear on your account. For credit card payments, the refund should be completed within 7-25 working days depending on your financial institution.