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12 Gempler's FAQs From Our Experts

Find all your agricultural, landscaping, and pest control needs at Gempler’s. A known service provider for outdoor work gear, Gempler’s began its story 25 years ago helping farmers with their tire repair needs. Pretty soon, this transformed into providing safety supplies and protective equipment that later on expanded to include professional-grade equipment and tools, and commercial-grade footwear and workwear. Gempler’s understands that hard work never stops and they have since stayed true to their commitment of making hard work a little easier. Today, Gempler’s penchant for finding the right products that are often hard to source locally have made them a reliable go-to destination for customers in need of footwear, workwear, landscaping and horticulture, pest management, livestock and agriculture, shop, safety, and tire supplies. With over 42,000 different products, expect to find exactly what you’re looking for at Gempler’s.

What sets Gempler’s apart?

Gempler’s dedication to providing their customers with only the best and the most innovative products, while pricing them fairly, are just a few of the things that set them apart from their competitors. Having been in the business for over 25 years, Gempler’s understands how crucial it is to not only provide the right products, but to also go the extra mile and provide their customers with helpful, friendly service.

What are the different products that Gempler’s offers?

Here is a list of products that Gempler’s offers

What shipping options does Gempler’s offer?

Gempler’s offers Economy Mode Shipping and Standard Ground Shipping options. Next Day and Second Day Air shipping are also available and the charges are calculated upon order checkout.


Economy Mode is offered at a low flat rate of $4.99 but is only available for products that are under 7 lbs. Products are often shipped 24 hours after order placement but delivery dates can vary from 3 to 9 business days depending on where the destination is located. Hawaii and Alaska are not included in the locations where this shipping option is available.


Standard Ground shipping rates are determined by the total weight of the order and delivery times can vary between 1 and 5 business days, depending on the shipping destination’s geographic location. Orders are only shipped from Monday to Friday and orders placed on a holiday or over the weekend get processed on the next business day. Items that are too heavy or too large may be shipped via truck. An additional $2 is charged for hazardous items and an extra $10 is charged for shipments that are oversized.


You may email Gempler’s customer service at customerservice@gemplers.com or call 1 (800) 382-8473 for the exact delivery dates. Click here to learn more about Gempler’s shipping options.

Gempler's Economy Mode Shipping Option

Weight Price Delivery Time Exceptions
0.00 - 7.00 lbs $4.99 3-9 Business Days * Shipping option not available for HI and AK
* No shipping of hazardous or oversized items

Gempler's Standard Ground Shipping Option

Weight Price Delivery Times Additional Charges
0.01 - 5.00 $9.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
5.01 - 10.00 $11.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
10.01 - 20.00 $14.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
20.01 - 30.00 $16.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
30.01 - 40.00 $21.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
40.01 - 50.00 $26.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
50.01 - 60.00 $29.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
60.01 - 70.00 $32.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
70.01 - 80.00 $39.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
80.01 - 90.00 $49.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
90.01 - 100.00 $59.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
100.01 - 150.00 $79.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
150.01 - 200.00 $99.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
200.01 - 250.00 $125.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
250.01 - 300.00 $149.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
300.01 - 350.00 $175.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments
350.01 - 400.00 $199.99 1- 5 Business Days * Add $2 for hazardous items, $10 to oversized shipments

What are the different payment methods accepted at Gempler’s?

Here are the payment methods accepted at Gempler’s.

What is the Gempler’s Shipping Saver?

Gempler’s Shipping Saver is an option available for $59 where you won’t have to pay for handling and shipping costs for any Gempler’s order for the next 12 months. This is a convenient option especially if you expect to make several orders as this will allow you to order what you want whenever you want it. This also gets rid of the need to build up or consolidate orders. This account can be used by up to 5 people and you can start saving on shipping costs after making just a few orders.

Does Gempler’s charge sales taxes?

Gempler’s is legally required to charge local and state tax in certain locations. Here are the states that charge sales taxes.

States that Charge Sales Tax

What is Gempler’s return policy?

You can get most products returned within 30 days upon receiving the order. However, there are exceptions such as customized products, special-order products, hazardous products or those once used with hazardous materials, and clearance items.


For defective or damaged products, you are advised to contact the customer service team at 1 (800) 382-8473 or you can also email returns@gemplers.com so you will be provided with a return authorization number, which must be included when shipping the package back. A credit will then be issued to you upon receipt and inspection of the package. For products that are being returned, they must be in their original packaging and must be in new condition.


Send return shipments to:

GEMPLER’S Returns

Dock 1

401 S Wright Rd.

Janesville, WI 53546

Do I need to create a Gempler’s account to place an order?

Yes. All you need to do is select the products you wish to order and then enter your personal information upon checkout. Do note that you cannot place an order without providing your email address as this will be used for contacting you concerning the confirmation and tracking of your order.

What are the different ways that I can place a Gempler’s order?

You can place an order via the Gempler’s website here. You may also place an order over the phone by calling 1 (800) 382-8473. To order by fax, fax your order to 1 (800) 551-1128. You may also mail your order request to:


GEMPLER’S

PO Box 5175

Janesville, WI 53547-5175


To print out an order form, click here.

Can I track my Gempler’s order?

If you opted to order via guest checkout, you will receive a Web Order Confirmation Email from customerservice@gemplers.com after placing the order. Just click the button that says “View Your Order” and this should open a screen showing the order’s status. If you are a registered user, just log in to your account and click the link on the order you wish to check the status of.


Once the order has shipped, you will receive a Ship Confirmation Email which should include the tracking link.

Where can I request a Gempler’s catalog?

You can request a catalog that contains hard-to-find and industrial-grade farm, greenhouse, ranch, landscape, nursery, garden, and construction supplies from Gempler’s. Just complete the online request form here.

How can I contact Gempler’s customer service?

You can contact Gempler’s customer service by phone 1 (800) 382-8473 or email at customerservice@gemplers.com for questions about availability and pricing, catalog requests, account and address updates and changes, and placing orders. You may also fill out the contact from here or reach them via their mailing address at:


GEMPLER’S

PO Box 5175

Janesville, WI 54547-5175