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11 GiftTree FAQs From Our Experts

GiftTree was founded in 1997 to provide gift baskets for all occasions, as well as corporate and business gifts for companies from small to large. Baskets can include flowers, chocolates and other sweets, stuffed animals, balloons and more. Specialized baskets for the wine lover, the beer fan, the cheese freak and the techie are also available from GiftTree.

What is GiftTree?

GiftTree is a gift basket delivery service that offers a wide range of baskets and gifts including wine, beer and other beverages as well as chocolates, flowers, balloons and stuffed animals. Deliveries of some items can be made to hospitals and other locations while others must be shipped to the recipient via FedEx.

What is the GiftTree shipping policy?

This is the GiftTree domestic shipping policy. GiftTree does not ship to PO Boxes. Some orders may require an adult signature at delivery. For items that are hand delivered rather than shipped, additional restrictions may apply. Some rural areas may be considered out of the delivery zone. The fee for hand delivered gifts is $17.95 per item.

GiftTree Domestic Shipping for Gift and Fruit Baskets

Type Estimated Arrival Fee
Standard 3-6 days $8.95
2 Day 2 days $16.00
Overnight 1 day $29.00
Saturday Delivery Next avail. Saturday $40.00

Does GiftTree ship internationally?

You can have items shipped from GiftTree to a number of countries from this page.

What is the GiftTree return policy?

GiftTree will accept returns of non-perishable items only for 30 days after delivery. Call customer service at 1-800-379-4065 for instructions on your return. Other items are covered by the GiftTree guarantee.

Which payment methods are accepted by GiftTree?

GiftTree accepts the following payment methods:

What is the GiftTree Guarantee?

GiftTree offers a 100% satisfaction guarantee on every gift basket, arrangement and item that is sent out. If you or your recipient are not happy with what is received, contact customer service and they will work on finding the right solution.

Does GiftTree have gift cards?

GiftTree does have gift cards that range in amounts from $25-200.

What are the GiftTree ordering options?

You can order directly from the website or you can phone the order in to customer service during regular operating hours.

Does GiftTree offer personalization services?

Yes, you can have almost anything personalized in some way with GiftTree. Options include: plaques, silver hang tags, custom printed ribbons, wine gift crates with personalization on the front and engraving.

Do you need an account to order from GiftTree?

GiftTree allows you to checkout as a guest if you would prefer not to create an account. Account members get a number of perks including reminders when special occasions are coming up, information about special savings events and coupon codes to use on future purchases.

How do I contact GiftTree customer service?

GiftTree customer service can be reached by using this form or by live chat on the website. Chat hours are Monday through Friday, 6 am to 4 pm, Saturday from 6 am to 2:30 pm and Sunday from 8 am to 1 pm. The customer service phone number is 1-800-379-4065 and it can be reached Monday through Friday 5 am to 7 pm, Saturday from 6 am to 3:30 pm and Sunday from 8 am to 1pm (PST).