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10 Hairstory FAQs From Our Experts
Hairstory wants to change the way you care for your hair, the way that you buy your haircare products and save the planet all at the same time. Products are sold through salons and hair dressers, online and through the refill club. The refill club saves time, money and reduces waste while also reducing shipping costs and vehicle emissions.
🙋What is Hairstory?
Hairstory is a new way to buy haircare products from "shampoo" and treatments to styling aids and accessories.
❓Is Hairstory available anywhere besides the website?
Hairstory products can be found at the New York studio as well as select salons and professional hairdressers.
📪What is the Hairstory US shipping policy?
Hairstory ships to all 50 US states with shipping to APO/FPO addresses available by request. All orders for new customers are shipped free with full registration to the website. Additional orders are shipped at a flat rate of $5. Refill club members receive free shipping on all orders. Shipping times vary by location.
🌍Does Hairstory ship internationally?
Yes! Hairstory ships to a number of countries worldwide. Simply choose the correct country from the drop down menu on the website to get the correct shipping information including information about delays or other issues.
📦What is the Hairstory return policy?
Hairstory will allow products to be returned or exchanged for 30 days after purchase. Return shipping fees are the responsibility of the customer and the original shipping charges will not be included in the refunded amount.
📆What is the Hairstory Refill Club?
The Hairstory Refill Club is a subscription based service that allows you to get the products that you choose at regular intervals. Shipping is always free and shipments can be controlled directly from your account. You can pause, increase, decrease and even cease your subscription easily through your account online.
🎁Does Hairstory have a rewards program?
Yes! Hairstory's Rewards program is called Happy Hair Points. You can join directly from the website and start earning reward points on every purchase. Points can be used for discounts on future purchases.