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11 HealthLabs.com FAQs From Our Experts

HealthLabs.com has been providing online medical tests and confidential results for 5 years. From allergy testing to general health, fertility screening and more, HealthLabs.com makes it easy to schedule and complete various tests. HealthLabs.com works with thousands of local labs around the United States to complete tests. The rest of the process can be completed online.

How does HealthLabs.com work?

HealthLabs.com is a service that helps you get the medical tests you need without the needless waiting. Staff doctors write the order for the tests which are performed at local labs. All instructions for the testing including any preparation that you may need to do will be given. Patient care and support is available to answer any questions by phone or chat.

Is a prescription needed for the lab work on HealthLabs.com?

Prescriptions are needed for all of the testing that is available through HealthLabs.com. Staff doctors will write the order which can be printed at home or faxed directly to the lab facility of choice.

Does HealthLabs.com accept medical insurance?

HealthLabs.com does not accept medical insurance of any kind.

Can I request medical tests for my children through HealthLabs.com?

No. HealthLabs.com will only write testing orders for people over the age of 18.

I do not understand my test results. Does HealthLabs.com offer a way to help me?

HealthLabs.com will help explain what test results mean through the patient care team. They are available through online chat on the website or by phone and can help explain the confusing numbers and terms on the lab results.

Where do I go for the tests that are ordered through HealthLabs.com?

The requests, payment and arrangements are handled online while the testing takes place in one of thousands of labs across the country. To find the nearest lab, search here.

Which payment methods are accepted by HealthLabs.com?

HealthLabs.com accepts the following payment methods:

HealthLabs.com Payment Methods

What is the HealthLabs.com cancelation policy?

Testing can be canceled but will result in a 20% fee being deducted from the refund. If the cancelation request is made after 21 days, HealthLabs.com will issue a credit for future testing in lieu of a refund.

What is the HealthLabs.com 110% guarantee?

HealthLabs.com guarantees the lowest pricing on all lab testing. If the same test can be found at a lower price, HealthLabs.com will honor that price as well as give an additional 10% discount.

Does HealthLabs.com require an an account?

Yes, you will need to create a HealthLabs.com account before ordering any tests as this is where your HealthLabs.com results will be sent.

How do I contact HealthLabs.com customer service?

HealthLabs.com customer service which is called "patient care" can be reached by chat on the website or by phone at 1-800-579-3914 from 6 am to 10 p m (CST).