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13 Home Depot FAQs From Our Experts

Find everything that you need for your project at Home Depot. A go-to destination for home improvement products, Home Depot is the perfect place to shop if you’re looking for tools and materials that will transform your home project from something that needs done into one that is actually done. Home Depot has one of the widest assortments of home improvement and DIY products that you can shop both online and in-person.

What products does Home Depot sell?

Here are the products available at Home Depot.

Does Home Depot offer price matching?

Yes. Through the Low Price Guarantee, Home Depot offers price matching, which includes the price of the merchandise and the shipping costs. Click here to learn more about Home Depot’s price match guarantee.

What payment methods does Home Depot accept?

Here are the payment methods accepted at Home Depot.

What is Home Depot’s return policy?

Most unopened and new merchandise can be returned within 90 days from when they were purchased. Returns can be exchanged, credited to your account, refunded in cash, or refunded via store credit. Refunds will be issued to the original mode of payment used when making the purchase. Click here to learn more about Home Depot’s return policy.


Here are the exceptions to the 90-Day return policy.

How do I return an item to Home Depot?

The quickest and most convenient way to return your item is via any Home Depot store nationwide. Credit will be issued in store and there will be no shipping charges. Just bring the original sales receipt.


You may also return an item by mail for orders delivered by FedEx or UPS. Just use the enclosed return label when mailing the return. You may also process the return on your own. Just use the address on the return label. If you need assistance in making a return, call customer service at 1 (800) 466-3337 or the online customer support at 1 (800) 430-3376. Click here to learn more about returns.

When will I receive my Home Depot refund?

Once an item has been returned in store or received at the warehouse, a credit will then be applied to your account. However, it may take 2-10 business days for the refund to reflect on your account.

What is the Home Depot Buy Online, Pick Up In-Store option?

Buy Online, Pick Up In-Store allows you to place an order online and then pick it up at a Home Depot store closest to you. Just place your order and select the Pick Up In-Store. You’ll receive a confirmation afterwards. Once your order is ready, you’ll receive a notification by email that your order is ready for pick up. Click here for more information.

How will I know when my Home Depot Pick Up In-Store order is ready for pick up?

Your product will often be ready for pickup within 2 hours from placing the order. Once it’s ready for pickup you will receive an email along with instructions on how to pick up your order.

Does Home Depot offer free shipping?

Yes. Home Depot offers free delivery for most orders over $45. Free standard delivery is also offered for appliance purchases of $396 or over.

When will I receive my Home Depot order?

Parcel ground delivery will generally take 3-5 business days. Home delivery will take around 5-10 business days. Expedited and Express shipping are also offered. Note that delivery time does not include processing time, which could vary by product. Click here to learn more about Home Depot’s shipping options.

Home Depot Shipping Options

Shipping Option Delivery Time
Parcel Ground 3-5 Business Days
Home Delivery 5-10 Business Days
Priority Ground 1-3 Business Days
Expedited 2nd-Day 2 Business Days
Express Next Day Next Business Day

Does Home Depot ship internationally?

No. Home Depot does not ship to international APO/FPO, PO Boxes, and US Territories addresses. Select items may be shipped to Hawaii and Alaska.

Can I cancel my Home Depot order?

This depends on the order type and its current stage. Most of the time, you can request for customer service to assist you in canceling an order provided that it is still within the 45-minute window frame from when it was placed. For Buy Online, Pick Up In Store orders, cancelation may not be allowed if the order is has been picked up. Orders that have been paid for by a gift card either fully or partially, cannot be canceled. Any unwanted item may be returned to Home Depot in accordance with their return policy. Learn more about order cancelations here.

How do I get in touch with Home Depot customer service?

You can contact Home Depot customer service by text at 38698 or by email to Customer_Care@homedepot.com. You can also call them at 1 (800) 466-3337 Monday to Sunday 6AM-2AM (EST).