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13 Homebase FAQs From Our Experts

Manage hourly work for your business more conveniently with Homebase. Offering a wide variety of business solutions from time tracking and scheduling to hiring and team communication, Homebase makes it possible for managers and employees to spend more time on growing their business and less on paperwork. With Homebase, you have everything you need to effectively and efficiently manage your team.

What products does Homebase offer?

Here are the products offered at Homebase.

Does Homebase offer a free trial for their paid plans?

Yes. You can enjoy a free trial of their paid plans for 14 days.

Does Homebase require a credit card for their free trial?

No. Your credit card information will not be required when you sign up for a free trial of their paid plans.

What payment methods does Homebase accept?

Here are the payment methods accepted at Homebase.

Homebase Accepted Payment Methods

Does Homebase offer discounted pricing for non-profits?

Homebase has the free basic version which companies and non-profits can take advantage of. If you choose to sign up for a paid plan for the year, you can enjoy a 20% discount.

Does Homebase provide a demo if how it works?

Yes! You can check out this demo to test Homebase or you can also take part in the free live web demos where your questions will be answered by members of the Homebase customer success team.

What does the Homebase Basic plan include?

Here are the features you can enjoy with the Basic Free plan.

What are the different Homebase pricing plans?

Here are the different pricing plans offered at Homebase. Click here to see the details of each plan.

Homebase Priced Plans

Plan Monthly Pricing Annual Pricing
Essentials $19.95/month per location $192 annually or $16/month per location
Plus $49.95/month per location $480 annually or $40/month per location
Enterprise $99.95/month per location $960 annually or $80/month per location

What features do all Homebase plans include?

All Homebase plans include free mobile apps for employees and managers, team messaging, payroll exports, manager training, chat and email support, and integrations to select POS providers.

Does Homebase charge a monthly fee per employee?

No. Homebase does not charge a monthly fee per employee. There will be no additional fees for employees, no hidden support fees, no hidden SMS fees, and no scheduling limits.

Does Homebase offer a refund?

If you are currently on a monthly plan and you want to cancel the account, you will be provided with a pro-rated refund for pre-paid subscription fees you’ve been charged with. However, if you are on one of the discounted annual payment plans, you will not be eligible for a refund.

How long does Homebase store my business information?

Homebase stores your information for 4 years. If you have closed your Homebase account, you can still get access to all your data if you will decide to reopen the account within that period.

How can I reach Homebase customer service?

You can get in touch with Homebase customer service by phone at 1 (415) 951-3830, Monday to Friday 9:30Am-7PM (CST). You may also send them an email here. Check out their support page for more information.