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12 ItaliaRail FAQs From Our Experts

Get the best pricing on rail travel to Italy with ItaliaRail. Making it affordable to get your Italian train tickets online, you will truly enjoy your travels to Italy as you explore the countries rich landscapes and many beautiful cities via rail. ItaliaRail does not just offer the best deals on tickets and rail passes, they also help equip you with useful information to help you enjoy your Italian travel even better. For all your Italian and European rail travel needs, ItaliaRail has you covered.

What payment methods does ItaliaRail accept?

Here are the payment methods accepted at ItaliaRail.

ItaliaRail Accepted Payment Methods

Should I get an ItaliaRail Pass or Ticket?

Passes are a great option if you want to explore Europe due to their flexibility. They are ideal too if you plan on covering long distances as they provide access to most routes. If you intend to only cover short distances during your travel, it would be more practical to get a ticket instead as it is more economical. For a more comprehensive comparison between a ticket and pass, click here.

What shipping options does ItaliaRail offer for US customers?

The new electronic ticketing technology means that tickets no longer need to be shipped to you. However, in the event that there may be a need to send passes or tickets by mail, they will be shipped on the same day the reservation was booked, if the ticket was booked on a weekday. Standard shipping is provided by USPS, which could take 3-5 business days to deliver. It can be upgraded to FedEx for a 2-business day delivery time. Click here for more shipping information.

Does ItaliaRail ship globally?

Yes. ItaliaRail ships tickets and passes globally via DHL. International shipments will usually take around 3-7 business days, although it may take longer for remote areas. Note that international orders will require verification before they are shipped and may require additional time to process. Learn more about ItaliaRail’s shipping options here.

What are the shipping options available at ItaliaRail?

Here are the shipping options and their corresponding rates offered at ItaliaRail.

ItaliaRail Shipping Rates

Shipping Option Costs Delivery Time
USPS Priority $10 Up to 5 Business Days
FedEx Domestic USA Shipping $18 2 Business Days
FedEx Domestic Overnight Shipping $25 Next Business Day
DHL International Shipping $30 Up to 5 Business Days

Do I need to print out my ItaliaRail ticket?

There are e-tickets which can be used for ticketless travel so you just show them on your mobile device when boarding. This is quite common with high-speed trains. In the event that you need a ticket printed out, use one of the self-service machines at the train station. Just input your PNR or passenger name record when prompted and you should get a print out of your ticket. Click here for more information.

What happens if I lose my ItaliaRail ticket?

You can just reprint your e-ticket if you lose it or if it gets stolen. Unless you lose your original print-out, your phone, and your laptop at the same time, you will never really lose your e-ticket. You can also contact customer service at if you want a copy of your ticket to be sent to a different email.

Are ItaliaRail Passes refundable?

Stolen or lost passes are non-refundable. They cannot be replaced or exchanged either. Any issuing or handling charges for passes are not eligible for refund. If unused, Rail Passes can still be eligible for refund within 6 months to 1 year from its issue date, depending on what is stated on the pass. To be eligible for a refund, passes must not have been canceled, validated, or stamped at any station in Europe before the validation period. Click here to learn more.

How soon should I book my ItaliaRail ticket?

High-speed trains typically release their fares and schedules between 90-120 days in advance. Regional trains usually have their fares and schedules available 60 days in advance. You can choose to book your tickets 2 months ahead or even just a day before your actual trip, whichever is most convenient for you.

Can I select or change my ItaliaRail seat?

No. As of the moment, seats are automatically assigned during booking. However, ItaliaRail is currently working on upgrading their system to allow this particular feature.

Can I get a refund for my ItaliaRail ticket?

If your train got canceled due to a strike or other reasons, the train staff should do all they can to book you on the next available train. You may also request for a refund directly at the station. You may also wait until you return from the trip to ask the rail operator for a refund. However, it could take up to 6 months for you to get the refund. Click here to learn more.

How do I get in touch with ItaliaRail customer service?

You can reach ItaliaRail customer service via email at or by phone at 1 (877) 375-7245. Email support is available 24/7. Customer service phone lines are available Monday to Friday, 9AM-9PM (EST), and Saturday-Sunday 9AM-5PM (EST). You may also send them a message or connect with them via chat here.