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11 Jane FAQs From Our Experts

Jane.com is a boutique online marketplace that brings together trendy but trusted merchants that offer a wide variety of products for women and their families at discounted prices. Operating as a digital department store, Jane sells fashionable products from all over the internet, saving you the time and distraction. Conversely, it's a powerful amplification tool for businesses to get their uniquely beautiful products, and attractive discounts, seen by a larger audience.

How do I contact Jane customer service?

You can email Jane customer service at support@jane.com, text at (855) 270-5263, or chat with them at Jane.com Monday through Friday from 8am to 4pm MT.

What does Jane sell?

Jane offers a curated collection of fashionable clothing, home goods, kids products, and accessories for women and their families. Major product categories include:

How do I track my order?

A confirmation email is sent after every order, no matter the selling merchant. Tracking info may take up to 48 hours to activate.

Does Jane accept returns?

Yes. Contact Jane or the seller within 14 days of receiving your order to arrange a return and refund. Jane is not responsible for shipping costs.

How long do Jane deals run?

Most discounts on Jane.com are active for 72 hours or until they sell out. Sign up for Jane's daily email updates and bookmark Coupon Cause to stay informed!

Where can I find a seller's contact information?

To contact a past individual seller, login to your Jane account and navigate to archived orders. Contact information pertinent to refunds and returns is listed there.

Does Jane sell gift cards?

Yes. Some people are hard to shop for! You can design a beautiful Jane gift card for any special occasion. Click here for Jane gift cards.

How long does Jane take to ship?

Since Jane uses a multitude of sellers, they can't guarantee shipping windows. On their website, they estimate that most packages, other than custom printing and engraving, arrive in under 7 days.

How can I be featured on Jane?

Visit Jane's sellers portal to get started with your application process. It usually takes a few days to get a response.

What forms of payment does Jane accept?

Jane's payment process seems to cater to PayPal-centric shoppers. Paying with a card is the other option listed on their checkout page.

Does Jane have any physical locations?

No. Jane is a purely digital operation, hosting stores and sellers from around the world in their online marketplace. Think of it like Amazon, but focused on discount women's fashion and home décor.