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12 Kirkland's FAQs From Our Experts
Find products with great style and value at Kirkland’s. A well-known specialty retailer of unique and great value home decors and gifts, Kirkland's has everything from home and wall decors, patio furniture and kitchen decors to lighting fixtures. Kirkand's is known for their unique products and has also been a backdrop for many a memorable life event of their customers. With the belief that great style can come at an equally great price, expect to find treasures for your home at Kirkland’s.
Can I change my shipping address after placing a Kirkland’s order?
No. The shipping address can no longer be changed once an order has been placed.
How can I track my Kirkland’s order?
You will receive an email confirmation along with your order’s tracking information the moment it ships. You can track it from there once the tracking link is activated. You can also visit your Kirkland’s account where you can view your order history as well as check its status. You may also look your order up here. Be ready with your order number, zip code, and your last name.
What is Kirkland’s ship to store option?
Free shipping is offered for shipping to any Kirkland’s store at certain items. To spot these items, just look for the Ship to Store logo. An email will be sent to you when the product is ready for pick-up. Typically, items are ready within 10 business days, and you will have 21 days to pick the item up before it is canceled.
What shipping options does Kirkland’s offer?
Home delivery rates are determined by the total amount of your order. For rush shipping, orders must be received by 1PM (EST) in order to get shipped on the same day. More shipping information can be found here. Here are the shipping options available at Kirkland’s.
Kirkland’s Home Delivery Options
|Order Total||Standard (3-7 business days)||Rush (2 business days)|
|Up to $15||$5.99||$19.99|
|$15.01 - $25||$7.99||$24.99|
|$25.01 - $35||$8.99||$29.99|
|$35.01 - $50||$10.99||$34.99|
|$50.01 - $75||$12.99||$39.99|
|$75.01 - $100||$15.99||$43.99|
|$100.01 - $125||$19.99||$46.99|
|$125.01 - $150||$23.99||$49.99|
|$150.01 - $200||$26.99||$59.99|
|$200.01 - $250||$30.99||$69.99|
|$250.01 - $300||$35.99||$79.99|
|$300.01 - $400||$44.99||$89.99|
|$400.01 - $500||$52.99||$99.99|
|Over $500||10% of total rounded to the next highest $100||20% of total rounded to the next highest $100|
Does Kirkland’s ship internationally?
No. As of the moment, Kirkland’s is unable to ship to international locations, to US Territories, Hawaii, Alaska, or PO Box addresses.
What is Kirkland’s return policy?
You have 30 days from the date of purchase to process a return or exchange. For items returned after 30 days, a gift card of the item’s value along with tax may be issued. All items being returned must be in the same condition as when they were sold. Note that shipping charges are non-refundable, with the only exception being when the item being returned is faulty, defective, or damaged. Learn more about Kirkland’s return policy here.
How do I process a Kirkland’s return?
Does Kirkland’s offer price adjustments?
Yes. A one-time price adjustment may be provided within 14 days from the time of purchase and provided that you have the original receipt. For purchases made in-store, you will need to take the receipt to a Kirkland’s store and get the adjustment there. For purchases made online, make sure to take note of your order confirmation and call 1 (877) 541-4855 so a customer service representative can assist you.
Can I cancel my Kirkland’s order?
Orders can no longer be canceled if 30 minutes have passed since the order was placed. If you have a Ship to Store order and you wish to cancel it, just call the store and have it canceled once it gets to the location.
How do I contact Kirkland’s customer service?
You can get in touch with Kirkland’s customer service by phone at 1 (877) 541-4855, Monday to Friday 8AM-10PM (EST), Saturday to Sunday (AM-8PM (EST). You may also send them an email or use the Live Chat option here.