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14 KKday FAQs From Our Experts

KKday is one of the leading e-commerce travel platforms providing some of the world’s most unique local travel experiences. Composed of a team that is always trying to find not only the most special locations and experiences, but the safest as well, KKday takes pride in their ability to connect travelers with more than 20,000 authentic local activities and tours in more than 500 cities all around the world. KKday aims to bring the world to your fingertips and provide not so common experiences through rigorous due diligence and screening, and only partnering with the most reliable service providers. With KKday, you know you can relax as you take your time to bravely explore the world.

What sets KKday apart?

KKday offers travel destinations and adventures that are nothing short of the best. Having done the hard work to make sure that they can vouch for these locations and events, KKday ensures customers that every adventure listed has been checked and tested by KKday. KKday is not only about exciting local experiences, safety is important as well. Partnering with the industry’s most reliable service providers, you are assured that with KKday, nothing is ever left to chance.

What are the accepted payment methods at KKday?

Here are the accepted payment methods at KKday. Note that Google Pay and Apple Pay are considered overseas transactions, which means that your bank might subject you to an overseas transaction fee.

KKday Accepted Payment Methods

Can I pay for a KKday order in any currency?

Payments for KKday orders can be made in TWD, JPY, or HKD. You can pay via USD if using PayPal as payment method. To ensure convenience, you have the option to convert the prices into your preferred currency by changing the currency and language preference on the KKday website while browsing. The exchange rate will be set based on daily exchange rates. Click here for more details.

Do I need to sign up with KKday before making a purchase?

Yes. You will need to register and become a KKday member first to start enjoying its services. Signing up is easy, however, and you can do so via your email, Google +, Line or Facebook account. Just go to the KKday homepage and click “Log in/Sign Up”. From there, just follow the instructions and you should be able to start searching the website for your next adventure. More detailed instructions on how to sign up for KKday can be found here.

Where can I get contact details for my KKday tour guide and/or driver?

You will be provided with the contact details of your tour guide and/or driver by KKday at least a day prior to your departure. The information will be sent via KKday messages, which is why it is encouraged that you check your account for new messages and updates.

Do I have to provide my passport information when booking with KKday?

There are some cases when your passport information may be necessary in order to complete a booking. Be assured though that the information collected will only be used for the booking purposes.

Do I have to book my flight/hotel first before booking a KKday order?

For some of the excursions offered at KKday, there may be a need for you to provide your hotel/flight details first for the purchase to be finalized. For situations like these, it is important that you have your fight/hotel booked first before booking the excursion. Make sure that all the details have been confirmed before you proceed with the purchase.

How long does it take for my KKday order to get confirmed after I’ve paid for it?

Different excursions may require a different amount of time to confirm, although KKday strives to get every purchase confirmed as soon as possible. Purchases will be subject to supplier availability. In the event that a trip is already fully booked, KKday will offer a date change. For instances where no other dates are available, KKday will offer a full refund.

Where can I find my KKday voucher?

Vouchers are sent via email. Note that you will be provided with the window for receiving your voucher on the webpage of the excursion you have selected, so you will know when to expect it. If the voucher information is not in your Inbox, check your Spam folder. If you are still unable to locate the voucher, you can download it from your KKday account. Just log in and go to “My Bookings” and click on your order. There should be an option there that will allow you to download the voucher.

What is KKday’s cancelation and refund policy?

For acceptable cancelations, customers are required to provide relevant reasons before sending in their request. For a complete list of valid evidence that KKday accepts, click here. For flight delays or cancelations, provide proof of the cancelation or delay via email at service@kkday.com and KKday will process the booking cancelation on your behalf. More information on KKday’s cancelation policy can be found here.


Below are acceptable reasons for KKday order cancelations:

Can I make changes to my KKday booking?

To find out whether you are able to make changes to your booking, click here. Note that changing your booking may result in surcharges or cancelation fees.

What are KKday’s contact numbers in case I need emergency assistance?

You can reach out to a KKday customer service member or their supplier if you need emergency assistance. You can call the supplier via the contact information provided to you on your voucher. You can also log in to your KKday account to send them a message or download the Kkday app and reach out to them via the “Contact Us” button.

Does KKday have a rewards program?

Yes. KKday has the Asia Miles program which allows members to earn miles that they can then use to redeem a wide range of lifestyle and travel awards. To learn more about the Asia Miles program, click here.

How do I contact the KKday customer service?

For order inquiries, contact KKday via the online customer service or by logging in on the KKday website and clicking the “Contact Us” button under “My Bookings” on your profile.


For product inquiries, you can download the KKday app, contact the KKday online customer service. You may also click the “Contact our customer service” option on any of the product pages on the KKday website.


You can also send them an email at service@kkday.com.