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10 The Kooples FAQs From Our Experts

Founded in 2008, The Kooples is a French company that sells high end fashion for both men and women. The Kooples products can be found in boutiques, retailers and online in both Europe and the US. Items range from traditionally classic work appropriate clothing to casual athletic wear, dressy event clothing, shoes and accessories. Sizes are European.

Does The Kooples have retail locations?

In addition to a small number of standalone stores, The Kooples has additional retail partners across the US. You can find a store near you here.

What is the US shipping policy for The Kooples?

The Kooples has several shipping options available for US customers however the company does not ship to PO Boxes or APO/FPO addresses.

The Kooples US Shipping Information

Type Fee Estimated Arrival
Ground Free 3-5 business days
Second Day $15 2 business days
Next Day $25 1 business day

Does The Kooples ship internationally?

Before shopping, all international customers should go to the bottom section of the homepage of The Kooples.com and find their country on the drop down menu.

Does The Kooples offer in store pickup?

In areas where The Kooples stores are found, you can opt to pick up your online orders in a local store. This service is free and all items should arrive in 2-5 business days. An email will be sent to let you know that your item is ready for pickup.

What is The Kooples return policy?

The Kooples will accept returns of items for 30 days after purchase. Items purchased in stores must be returned in stores. All returns must be new, unworn and still have the tags and all accessories. A return form can be found in your account and must be filled out and included with every return. Return shipping is free.

Which payment methods are accepted by The Kooples?

The Kooples accepts the following payment methods:

The Kooples Payment Methods

Is an account needed to order from The Kooples?

Before completing an order you will need to create an account with The Kooples. This account will be how you track shipments, make returns and more.

What sizing is used by The Kooples?

The Kooples uses European sizing for all clothing and shoes. A conversion chart is provided by The Kooples.

Does The Kooples have any discounts?

Sales and other ways to save are often announced in The Kooples newsletter or on the website. Sale items can be found under the sales tab on the website and change frequently. You may also find savings and discount codes at CouponCause.

How do I contact The Kooples customer service?

The Kooples customer service can be reached by using this form, by email at USAssist@thekooples.com or by phone at 1-855-251-4683. Customer service hours are Monday through Friday, 9 am to 7 pm and Saturday from 10 am to 6 pm (EST).