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10 Lens.com FAQs From Our Experts
Lens.com was launched in 1995, providing contact lenses at reasonable prices with quick and easy service and the same name brands that you can get from eye care professionals. By using their own, independent warehouse, Lens.com can ship lenses out with quicker turnaround time than competitors that must rely on numerous suppliers to meet demands. In addition to traditional contact lenses, Lens.com sells a variety of novelty, theatrical and colored lenses.
What do I need to order from Lens.com?
To order from Lens.com you will need a valid copy of your current prescription.
How do I order from Lens.com?
To order from Lens.com make sure that you have a copy of your most current, valid prescription which must be for contacts, not glasses. You can place your order online, by phone or by fax. The prescription will be verified and then your order will be placed. Most shipments can be completed and at your door in around a week.
Do I have to create an account at Lens.com to order?
Creating a Lens.com account makes future orders faster but it is not necessary. You can check out as a guest as long as your prescription is verified.
Lens.com Domestic Shipping Policy
|FedEx Second Day||2 days||$14.95|
|FedEx Next Day||1 day||$20.95|
Does Lens.com ship internationally?
Lens.com does ship internationally. All customs fees, taxes and other costs are the responsibility of the customer. All delivery times are estimates only.
What is the Lens.com return policy?
Lens.com will accept the return of any unopened and unexpired contacts for any reason. Call customer service for a Return Merchandise Authorization number and further instructions. All returned packages must have an RMA before they will be processed.
Are the lenses from Lens.com covered by insurance?
The easiest answer to this question is maybe. There are a lot of factors that could determine whether your lenses from Lens.com will be covered under your vision insurance including whether your plan allows out of network purchases and more. Lens.com will provide you with the appropriate forms to submit a claim to your insurance provider but there are no guarantees that you will be covered.
Are rebates available for the lenses purchased at Lens.com?
Lens.com sells the same, name brand contact lenses that you would get at an optician's office so if there is an available rebate then you will be eligible for one through the appropriate brand website. All rebate information will be provided at the time of your order including the forms and documentation you will need to receive one.
How do I contact Lens.com customer service?
Lens.com customer service can be reached by live chat on the website as well as by email at Service@lens.com. The phone number for US customers is 1-800-536-7266 and is available 24/7. The international phone number is 1-573-754-3600. The prescription verification phone number is 1-888-393-7606. To order by fax or to fax in your prescription the number is 1-800-401-1495.