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12 LOFT FAQs From Our Experts

Loft is a part of the Ann Taylor family of brands which includes outlet stores, a fashion subscription service and more. Loft offers both professional and casual clothing in a wide range of sizes from petite to plus. In addition to providing a discount to teachers, the company is dedicated to empowering, inspiring and encouraging female leaders in all walks of life.


Loft, as well as the other names in the company focus on charitable works that range from breast cancer research to donations to St. Jude's Children's hospital and more.

Does Loft have retail stores?

Yes! There are many Loft retail stores. Click here to find one near you.

What are some of the products at Loft?

Here are some of the products you will find at Loft:

What payment methods are accepted at Loft?

These are the payment methods accepted at Loft:

What is the Loft shipping information?

Loft shipping information for orders to the US is as follows:

Loft Domestic Shipping Information

Type Fee Expected Delivery Restrictions and Special Information
Standard Orders under $125.00 =$8.95, free for orders over that amount 5-7 business days None
3 Day Business $14.95 3 business days Delivery to AK/HI/Puerto Rico and remote locations may take longer and may require additional fees.
Next Day $24.95 Next business day Availble only to the contiguous US.

Does Loft ship internationally?

Loft does ship to many countries outside of the US using Borderfree. Fees including shipping charges, taxes, duties ad others are calculated at the time of order and may change frequently. For questions about an international order customers can call 1-614-534-2756 or email Clientservices@loft.com.

What is the Loft returns policy?

Loft will accept returns for 30 days. Items must be unworn, with tags and the original receipt for a refund. Items without receipts and some items beyond the 30 days may be eligible for store credit only. Items marked with .77 or .88 as the ending price are final sale items and cannot be returned or exchanged.

What is the Loft returns policy for international customers?

International customers can return items for 30 days after purchase through Borderfree. Refunds will include the price of the merchandise, duties and taxes paid but will not include the price of shipping or any other additional charges. Customers should call the international customer service number at 1-614-534-2756 to begin the returns process.

Does Loft have a rewards program?

Loft does have a rewards program called All Rewards. It is free to sign up for this program. Customers earn points for every purchase (2 points per $1 or 5 points per $1 for credit card users). Bonus point events including additional points for your birthday happen frequently. Additional benefits include free shipping, special sales and savings and more.

Are there Loft gift cards?

Loft gift cards are available as either traditional cards or eCertificates. These can be found at Ann Taylor, Loft and Lou and Grey stores as well as online. Amounts range from $25-1000.

What is Infinitely Loft?

Infinitely Loft is a subscription fashion service that lets you rent clothing for one flat fee ($64.95 per year). You select outfits or items, rent them, wear them and then return them. Items that you would like to keep can be purchased.

Does Loft have discount programs?

Loft offers a 15% discount for teachers. Use this form to get your discount.

How do I reach someone at Loft customer service?

Loft customer service can be reached by live chat on the website from 8 am to 11 pm (EST) Monday through Friday or 9 am to 9 pm (EST) on the weekends. Emails can be sent to clientservices@loft.com and are typically answered within a day. US customers can call or text 1-888-563-8444. International customers can call 1-614-534-2756.