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11 Lowe's FAQs From Our Experts

Lowe's started as a single hardware store in the early 1920's and has grown in size and scope ever since. In addition to professional/contractor options in lumber, hardware and fasteners, Lowe's features everything that the do-it-yourselfer may need for most home projects. You can also consult with the designers for the kitchen, bathroom or outdoor living space of your dreams. Lowe's also features services including installation of siding, fences and more.

Does Lowe's have retail locations?

Lowe's has a number of retail locations across the US. To find a store near you, enter your zip code in the locator.

What is the Lowe's US shipping policy?

Lowe's ships everywhere in the US including to PO Boxes and APO/FPO addresses (ground/standard shipping only and weight restrictions apply). Shipping options include a 2 day and next business day service. Shipping charges are based on weight/total of order and are determined at the time of order.

Does Lowe's offer in store pickup?

In store pick up is a free service available at some but not all Lowe's stores. Items can be ordered and sent to the store to be picked up at your convenience. An email will alert you when the item is ready.

Does Lowe's offer freight delivery on appliances and other large items?

For items that are too large to be shipped via traditional carriers, Lowe's offers local truck delivery. Each type of item has a different set of restrictions and guidelines with some offering basic installation as part of the delivery and others requiring the purchase of installation as an additional service. For questions about appliance deliveries the phone number is 1-877-391-5627.

Does Lowe's ship internationally?

Lowe's does not ship internationally at this time. Canadian customers can visit Lowes.ca for their home improvement needs.

What is the Lowe's return policy?

Lowe's allows returns on most items for 30-90 days depending on the item. All returns should be accompanied by the receipt or packing slip. Final sale and clearance items may not be eligible for returns. Living plants and trees may be covered by a separate policy and warranty. Seasonal items such as winter holiday décor must be returned before 12/26 of that season.

Which payment methods are accepted by Lowe's?

Lowe's accepts the following payment methods:

Does Lowe's have gift cards?

Lowe's has both traditional plastic cards and digital gift cards. Both can be used in stores or online. In addition to finding the traditional cards online and in stores they can be purchased at other retailers as well.

Does Lowe's offer any discounts or other ways to save?

Lowe's does offer a 10% discount for military members and their families. Additional savings can be found under the "Savings" tab on the website and through the store circular which is mailed or can be viewed online. You may also find coupon codes and other discounts at CouponCause.

Does Lowe's have a mobile app?

The Lowe's mobile app is useful whether you are a big time contractor or a small time gardener/home project beginner. You can get inspiration and ideas, check on a store pick up order, reserve items and even check the availability of items at your local store right from your mobile device. The app is free to download and is available for both iOS and Android.

How do I contact Lowe's customer service?

Lowe's customer service can be reached by chat on the website as well as by phone at 1-800-445-6937. Customer service hours are 8:30 am to 7 pm (EST), 7 days of the week. Store specific questions, comments or concerns can be directed to the stores directly.