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10 M. Gemi FAQs From Our Experts

M.Gemi was founded in 2015, dedicated to bringing the best of handmade, Italian footwear to the men and women of North America. The shoes, boots and accessories are created from the best materials with painstaking attention to detail. Products for men and women are available at M.Gemi.

Does M.Gemi have retail locations?

M.Gemi has a flagship store located in New York. For information about the store, including hours, read the visit us page or call the store directly at 1-212-564-8384. You can also find many M.Gemi shoes at Bloomingdales. Orders can be taken from the Bloomingdales' showroom.

What is the M.Gemi shipping policy?

This is information for shipping from M.Gemi to the continental US:

M.Gemi Shipping Information

Type Estimated Arrival Fee
Standard 1-3 days Free for all orders
Second Day Air 2 days $15.00
Next Day Air 1 day $30.00

Does M.Gemi ship internationally?

At this time, M.Gemi ships only to Canada and the United States.

What is the M. Gemi return and exchange policy?

M. Gemi accepts returns of unworn shoes and accessories for 14 days. To begin the return policy go to this webpage or contact customer service. For customers that have ordered through Bloomingdales as well as customers from Canada there are no exchanges at this time.

Which payment methods are accepted by M.Gemi?

M.Gemi accepts the following payment methods:

Does M. Gemi have gift cards?

M.Gemi gift cards come in physical cards, mailed to the address of your choice or digital cards that are emailed. Either can be purchased in amounts ranging from $50 to $1000 and can be used online or at the New York store.

Does M.Gemi offer financing of any kind?

You can finance your M.Gemi purchase through Klarna.

Is it possible to cancel or change an order once it has been submitted to M.Gemi?

M.Gemi strives to fulfill orders quickly so it may not be possible to cancel or change an order. Call or email customer service as quickly as possible to see if the changes are available. If not, the returns are free per M.Gemi policy.

What sizing does M.Gemi use?

M.Gemi uses Italian sizing for their shoes. Sizing guides and fit suggestions are offered along with every product description. You may also text for fit advice at 781-836-4364.

How do I contact M.Gemi customer service?

M.Gemi customer service can be reached by live chat on the website, by email at Assistant@mgemi.com and by text message at 781-836-4364. The phone number for customer service is 1-844-574-4364 and is available from 9 am to 9 pm (EST), Monday through Friday. To speak to someone at the New York store the phone number is 1-212-564-8384.