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10 Mint Mobile FAQs From Our Experts

Mint Mobile is a relatively new company having only launched in 2016. The prepaid wireless provider is powered by T-Mobile and provides a variety of wireless plans without contracts or long term commitments nationwide. It has also recently added international coverage. Customers have the option of buying a new device or bringing their own phone when they choose a plan.

How does Mint Mobile work?

Mint Mobile is a prepaid, no contract wireless provider. You can either buy a new phone and activate it with one of the Mint Mobile plans or bring your own phone and phone number. There are no commitments or contracts to deal with.

What plans are offered by Mint Mobile?

Mint Mobile offers a wide range of plans including unlimited talk and text, high speed internet with several speeds and data limits to choose from and more. International calling/texting services have also been added.

How do I know if Mint Mobile will work for me?

Before choosing Mint Mobile (or any wireless provider) check the coverage map as well as phone compatibility if you plan to keep your current device.

What is the Mint Mobile shipping policy?

This is the Mint Mobile domestic shipping information:

Mint Mobile Domestic Shipping Policy

Type Fee Estimated Arrival
USPS 1st Class Free 2-5 business days
USPS Priority $9.99 1-3 business days
FedEx Overnight $19.99 Next Day

Does Mint Mobile ship internationally?

Mint Mobile does not ship phones or other devices internationally at this time.

What is the Mint Mobile return and refund policy?

Mint Mobile allows customers to return items or be refunded for plans for 7 days after starting. Shipping and handling is not refunded and most refunds are processed within 10 days. For damaged or defective items, a return merchandise authorization number must be asked for and obtained within 2 days of delivery or the claim will not be honored and the return not accepted. For questions, email customer service at Returns@mintmobile.com. Forms and additional information can also be found here.

What methods of payment are accepted by Mint Mobile?

Here are the payment methods accepted by Mint Mobile:

Does Mint Mobile offer financing?

Mint Mobile offers financing through Affirm which allows you to choose the payment amount and terms that best fit your current needs. Add the selected item to your cart and the Affirm options will come up.

Can you bring your own device to Mint Mobile?

Mint Mobile allows users to either bring their own phone or select a new one from an extensive list of brands and options.

How do you set up an account at Mint Mobile?

Mint Mobile accounts are easy and fast to set up and allow you to keep track of orders. Additionally, accounts let you refill or renew plans before they expire.