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13 ModCloth FAQs From Our Experts

ModCloth is a known online retailer of vintage and indie style clothes for women. Reimagining women’s clothes to create unique yet accessible designs and pieces, ModCloth is as friendly and fun as they are unique and expressive. Giving timeless aesthetics the modern twist, ModCloth is not only passionate about clothes but is also committed to empowering women, championing values, and promoting inclusivity. Through the years, they have been known to offer styles, looks, and designs that celebrate women and their stories, along with their wide range of sizes.

What products does ModCloth offer?

Here are the products available at ModCloth.

Does ModCloth use real fur?

No. ModCloth is all for the ethical treatment of animals. However, there are occasional products, especially vintage pieces that may feature real fur. These are vintage items that ModCloth bought second hand from estate sales or in flea markets. For new items, only faux-fur is used.

Does ModCloth accept returns?

Yes. To qualify, items must be returned within 90 days from the time the item was shipped. When returning for a refund, the item must be received within 30 days from shipment date. The refund will be issued to the original payment method when using the free return label. For exchanges, items must be received within 90 days from the original purchase date. You may also choose to get a store credit too when returning an item. More on ModCloth’s return policy here.

Does ModCloth restock out of stock items?

If an item is still listed on the site but the sizes are greyed out, there is a fair chance that it will be back in stock soon. Make sure to click the “I Need It” option next to your preferred size so the ModCloth team will know that you are waiting for it. However, items that say they are not available anymore will no longer be available for restock.

Can I make changes to my ModCloth order?

The ModCloth customer care team at 1 (888) 495-9699 will be happy to assist you in making the necessary updates to your order within 60 minutes after it was placed. Among the changes you can make include changing the shipping method, updating the shipping address, canceling individual items or the entire order.

What payment options does ModCloth accept?

Here are the accepted payment methods at ModCloth.

ModCloth Accepted Payment Methods

Does ModCloth size chart I can refer to?

Here are size guides from ModCloth for your reference.

ModCloth Bra and Cup Sizing Guide

Bust Band Cup Size
<1 inch AA
1 inch A
2 inches B
3 inches C
4 inches D
5 inches DD/E
6 inches DDD/F
7 inches GGGG/G
8 inches H
9 inches I
10 inches J
11 inches K

ModCloth Clothing Size Chart

Size US Size Juniors Jeans UK European (EU)
XS 00-0 0-1 24-25 4 32-34
S 2-4 3-5 26-27 6-8 36-38
M 6-8 7-9 28-29 10-12 40-42
L 10-12 11 30-31 14-16 44-46
XL 14 13 32-33 18 48
1X 16-18 n/a 34 20-22 50
2X 20-22 n/a n/a 24-26 52
3X 24-26 n/a n/a 28-30 54
4X 28-30 n/a n/a 32-34 56

What domestic shipping options does ModCloth offer?

Standard and expedited shipping methods are available for domestic orders. For expedited shipping, orders must be received by 10AM (EST) for same-day shipping. Orders received beyond that will be shipped on the next business day. Expedited deliveries are not available on weekends. Note that there is only one shipping option available for APO/FPO addresses and that’s Priority Mail or $7.99, which can take 7-10 business days to get delivered. More details can be found here.


Here are the shipping rates and delivery options for domestic orders.

Shipping Options for Contiguous US

Shipping Option Shipping Costs Delivery Time
Savvy Saver Free for orders over $75/ $5.99 for orders over $75 4-9 Business Days
Ground Free for orders over $75/ $7.99 for orders below $75 2-5 Business Days
Express $13.99 2-3 Business Days
ASAP $20.99 Next Business Day

Shipping Options for the Non-Contiguous US

Shipping Option Shipping Costs Delivery Time
Savvy Saver Free for orders over $75/ $5.99 for orders over $75 10-14 Business Days
USPS $7.99 7-10 Business Days
USPS Express $13.99 3-5 Business Days

Shipping Options for US Territories

Shipping Option Shipping Costs Delivery Time
Savvy Saver Free for orders over $75/ $5.99 for orders over $75 15-20 Business Days
USPS $7.99 7-10 Business Days
USPS Express $13.99 3-5 Business Days

Does ModCloth ship internationally?

Yes. For a complete list of the countries ModCloth currently ships to, click here. Here are the shipping options available at ModCloth.

ModCLoth International Shipping Options

Destination Standard Delivery Time Express Delivery Time
Canada 7-10 Business Days 3-5 Business Days
Europe & Latin America 10-14 Business Days 5-7 Business Days
Asia & Africa 14-20 Business Days 7-9 Business Days

Can I cancel my ModCloth order?

Yes, provided that you call customer service at 1 (888) 495-9699 within 60 minutes from the time the order was processed.

What items are not eligible for a ModCLoth refund or store credit?

Final sale items are not eligible for refund or store credit. Also not eligible are promotional items or gifts, items that are worn or damaged when returned, items received beyond 90 days of the order shipment date, and shipping charges. The only exception when shipping charges are covered by ModCloth is when there has been a shipping error. For packaging requirements for returns, click here.

Does ModCloth accept international returns?

Yes. Items must be shipped back within 60 days from the ship date. Just use the prepaid shipping label to send the items back for $10. Exchanges or store credit is not available for international returns. To start the return prices, just go to your account, and select Start Return. More details can be found here.

How can I get in touch with ModCloth customer service?

You can reach ModCloth customer service by phone at 1 (888) 495-9699 or send them a message or chat with them here. They are available Monday to Friday, 8AM- 11PM (EST) and Saturday, 8AM-9PM (EST).