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11 My Heritage FAQs From Our Experts
My Heritage was launched in 2003 and started as a very small operation. It currently hosts over 100 million users with more than 3 billion profiles and 46 million family trees. Almost 2 million new profiles are added every day. The site reaches worldwide and is available in more than 40 different languages. My Heritage allows user to create family trees, search their ethnicities and to even get health related information that can help them make better informed choices for their future.
What is My Heritage?
My Heritage is a company that helps people find answers to any questions they have about their ancestry, ethnicity and even their risk for certain types of health issues.
How does My Heritage work?
To use My Heritage you sign up for an account online. There are free trials of varying lengths that are offered. While using your free trial membership you can choose the subscription plans and additional services that you would like to use. From there you can create and share family trees and ancestral information including birth/death dates and even photos if they are available. A basic plan allows you to create a free family tree that covers as many as 250 people.
Does My Heritage offer promotions, discounts or free trials?
My Heritage offers free trials which can vary in length and may depend on where you have found the offer. Additional promotions include 50% off of subscriptions for a limited time and others. In addition to discounts found directly on the My Heritage website you may find additional coupon codes and more at CouponCause.
Can you buy a My Heritage subscription as a gift?
Yes! You can give My Heritage subscriptions, DNA gifts and more, as gifts. When you fill out the information for shipping (for DNA and Health kits) include the recipient's information instead of your own.
What methods of payment are accepted by My Heritage?
My Heritage accepts the following payment methods:
My Heritage Payment Methods
What are the plan options available on My Heritage?
My Heritage offers subscription plans from basic to premium plus as well as the ultimate package. Additional services include the DNA kit and the Health kit.
How do you cancel a free trial or membership to My Heritage?
Canceling with My Heritage is simple and can be done through customer service at 1-800-987-9000 or can be done through your own account. From the account page go to "my purchases" and then to "data subscriptions". From there click on view details and at the bottom you will either see stop trial or cancel renewal. Once you have submitted this, sign out and then sign back in to make sure that the changes have taken place.
Please note that if you have purchased plans or add ons from the mobile app you must change or cancel from the mobile app.
How do you get a refund from My Heritage?
Asking for a refund from My Heritage starts with a phone call to customer service. You may also fill out a request service form here.
What is the new Health kit from My Heritage?
The Health kit from My Heritage allows you to explore your personal risk factors for many genetic diseases and then to make the appropriate life changes to minimize your risk of contracting those diseases.
How do I contact someone at My Heritage customer service?
My Heritage customer service can be reached with this contact form or by phone at 1-800-987-9000.