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13 Namecheap FAQs From Our Experts

Namecheap is a web hosting and domain name registrar company. Founded in 2000, the ICANN-accredited company has almost 2 decades of providing top of the line levels of security, service, and support for more than 10 million customers. One of 2018 Inc. 5000’s fastest-growing companies, Namecheap offers a full selection of unique and popular domains as well as fully featured SSL certificates, hosting packages, privacy protection and more, at highly competitive prices.

What products does Namecheap offer?

Here are the products available at Namecheap.

Namecheap Products

What payment options does Namecheap accept?

Here are the payment methods accepted at Namecheap.

Namecheap Accepted Payment Methods

How can I renew my Namecheap domain?

To keep your site running smoothly, you can renew your domain from your account at Namecheap. Select the sites you wish to renew and continue with the process. It’s very straightforward. You can check out the different pricing options here.

Does Namecheap have a money back policy?

Yes. Namecheap offers a refund policy for all Reseller, Shared, Dedicated Server, and VPS Host purchases. First-time accounts are eligible for the Namecheap 30-day money-back guarantee on all hosting plans. However, email subscriptions and renewals are non-refundable. Purchases made via PayPal or credit card will be refunded to the original payment source. Payment made using Namecheap funds can only be refunded to the Namecheap account as credit. Learn more here.

Can I upgrade or downgrade my Namecheap hosting package?

Yes. To downgrade or upgrade your hosting package, you will have to submit a request with the Namecheap billing team. Upgrades and downgrades are processed on a prorated basis. Downgrades will result in a credit and upgrades will result in a higher bill. Invoices for the price difference between the new plans will need to be paid within 14 days otherwise the hosting package will be suspended. Click here for more information.

When is my Namecheap hosting account’s renewal date?

Billing dates for hosting accounts will fall on the same date every month. If you have purchased your account on the 10th of the month, your billing cycle will fall on the 10th of the following month.

When will I be invoiced for Namecheap hosting accounts?

Hosting accounts are generally invoiced 7 days before the billing date. If there is a registered payment method on the account, it will be charged 7 days after the invoice was generated. Your account will be suspended if there is no payment made within 7 days from the due date. If it has been 30 days since the due date and the outstanding balance has still not been paid, the account will be terminated.

Can I reactivate a canceled Namecheap hosting package?

To reactivate a canceled hosting package, you will need to contact the billing department through the Helpdesk. If there is a backup account, then it may be restored and recovered. A $15 fee and the full renewal price of the hosting plan will need to be paid. Click here for more details.

What currency does Namecheap accept?

Namecheap charges in USD, however you have the choice to change the currency setting when you are browsing the site by clicking the drop down button on the USD icon at the upper right corner of the website. Prices for the non-default currencies are just for information purposes only and the final charges will still be made in USD. You can also view the Namecheap currency exchange rates here.

Can I set my Namecheap domain to auto-renew?

Yes. To use the auto-renew feature, must have a valid form of payment associated with it. As of the moment, PayPal is not accepted for auto-renewal payments. To turn the auto-renewal feature on, sign in to your account, select “Domain List” and then click on “Manage”. From here you can toggle the auto-renew feature on and off. Click here for a detailed guide on turning the auto-renew on or off.

How long will it take for funds to show up on my Namecheap account?

Credit card and PayPal funds are may take up to 30 minutes to be added but are generally added right away. Funds added through Bitcoin should appear in the account once the payment clears- which may take up to 24 hours. Bitcoin payments are non-refundable as per Namecheap policy. For problems adding funds to your Namecheap account, submit a ticket to the billing department for proper assistance.

How long do I have to wait for my Namecheap refund?

Refunds should be reflected in your bank account within 2-10 business days. However, in some banks, it could take up to 30 days for the amount to show up on the account. Click here to learn more.

How do I contact Namecheap customer service?

You can contact Namecheap customer support via Live Chat or via their Ticket System. You may also send them an email at support@namecheap.com.