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13 Nordictrack FAQs From Our Experts

Nordictrack was founded in 1975 by a pair of brothers. The company has since become a major name in the home fitness industry, selling a wide range of fitness machines from treadmills to rowers, strength machines and even a fitness related mattress that tracks your sleep quality and patterns, sending your nightly stats to a tracking app for analysis.

What is Nordictrack?

Nordictrack is a company that sells fitness machines and related accessories including a new fitness mattress plus the iFit personal training system for use with most of their machines.

What is the Nordictrack domestic shipping policy?

This is the Nordictrack domestic shipping policy. Please note that Nordictrack does not ship to PO Boxes. Deliveries may require customer signature.

Nordictrack Domestic Shipping Policy

Type Fee
Standard/Ground shipping Free for most orders/fee determined at time of order for those that do not qualify for free shipping

What is the Nordictrack delivery policy for larger machines?

Nordictrack will deliver larger machines with 1 of 4 options. For all 4 options a call will be made to schedule delivery as most will require a signature before being released by the carrier. The options are Curbside (to the front of the house/garage only), Threshold (to the door) Room of choice (Inside home or garage only) or Full Assembly. With the full assembly option the item will be brought to the room of choice, unboxed and fully assembled with packaging materials removed.

Does Nordictrack ship internationally?

Yes. Nordictrack ships from affiliated Nordictrack sites that correspond to the country of choice.

What is the Nordictrack return policy?

Nordictrack allows returns for 30 days after purchase. All returns will be subject to a return shipping fee of up to $250 plus a 10% restocking fee. For returns, call customer service at 1-866-896-9777.

Which methods of payment are accepted by Nordictrack?

Nordictrack accepts the following payment methods for online orders. To pay with a check or money order call 1-877-660-1174 for assistance.

Does Nordictrack offer financing?

Nordictrack does offer financing including 0% interest rate offers (if paid in full in 18 months). Full information and credit applications can be found here.

Does Nordictrack have any kind of deals or promotions?

Nordictrack has frequent sales and other promotions that you will find listed on their website's home page. You can also find additional savings opportunities through offers such as signing up for text alerts and getting $25 off of machines priced at $599 or more. You will also find more savings and coupon codes at CouponCause.

What is Nordictrack iFit?

iFit is an interactive training program that is integrated in most of the Nordictrack machines. The program is an additional membership which is included with many models for up to 1 year and includes coaching and programs that help you get the most out of whatever machine you have.

What is Nordictrack Sleep?

Nordictrack Sleep is a mattress that automatically tracks and records your awake/sleep cycles, movement and vital signs and then sends them to the iFit app for analysis. The quality of your sleep is measured and feedback may include suggestions for more restful, restorative sleep. The mattress is available in 2 styles, Firm and Plus and three sizes: Twin Xl, Queen and King.

Do Nordictrack machines have warranties?

Nordictrack machines are covered by warranties that vary in length and limitations. Read all accompanying information for your machine including whether you are required to register your machine or not.

What are the Nordictrack products?

These are the products you will find at Nordictrack:

How do I reach someone at Nordictrack customer service?

Nordictrack customer service can be reached by online chat on the website or by phone at 1-877-993-7999. The sales number is 1-888-308-9616. For service on a machine, the phone number is 1-800-862-3348. To track a current order the phone number is 1-800-215-7398. To request a return, the number is 1-866-896-9777. To order and pay with a personal check or money order the number is 1-877-660-1174. For questions about Nordictrack financing, call 1-800-217-7961.