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13 Nordstrom rack FAQs From Our Experts

Nordstrom rack is Nordstrom Inc.’s off-price retail division. The destination for popular brands offered up to 70% off, Nordstrom rack is where savings and style merge. Nordstrom rack offers an online catalog of popular brands available at the most amazing prices. This is where you shop all of your favorite styles for less. Serving customers for more than 40 years, Nordstrom rack offers the same Nordstrom brands that you know and love, but at lower prices. With new arrivals added every week, Nordstrom rack’s online store is the perfect place to find great, stylish pieces for less.

What products does Nordstrom rack sell?

Here are the products available at Nordstrom rack.

What payment methods does Nordstrom rack accept?

Here are the payment options you can use in paying for your Nordstrom rack order.

Can I modify or cancel my Nordstrom rack order?

If you have chosen standard shipping, you may cancel or change your order within 2 hours after placing it. You can do this either by going to your account or by chatting to one of Nordstrom rack’s customer service representatives. If you made the purchase via Guest Checkout, call 1 (888) 966-6283 within a 2-hour period from making the purchase. Note that not all items may be available for cancelation. Also, for all other shipping methods, modifying the order details, payment method, or shipping methods is not possible once the order has been placed.

Are the products sold at Nordstrom rack stores the same as the products offered online?

While the styles and brands available online may be the same as many of those found in Nordstrom rack stores, it should be noted that online inventory tends to move fast. There will be instances when online inventory may not exactly mirror what’s offered in-store. Regardless of whether you are shopping in-store or online, you can always expect to find something trendy!

Does Nordstrom rack offer tailoring services and alterations?

There are select Nordstrom rack stores that offer tailoring services and alterations for both online and in-store purchases. Bring the items along with the packing slip to the store that offers these services and Nordstrom rack will ensure that you get the right fit. To find out if your store offers the service and for pricing information, get in touch with your local Nordstrom rack store ahead of time.

What shipping options does Nordstrom rack offer?

US orders over $100 receive free shipping. Nordstrom rack ships within the US and Canada. Note that for standard shipping, items typically leave the shipping center within 3-5 days. Here are the shipping options offered at Nordstrom rack.

Nordstrom rack Shipping Rates

Order Type Shipping Rate
US Orders over $100 FREE
US Orders below $100 containing only watches, accessories, jewelry, and/or beauty items $5.95
All other US orders below $100 $7.95
Canada Orders $10.95 with 20% international surcharge

What is Nordstrom rack’s return policy?

If you received a Nordstrom rack item you’re not fully happy with, you can return it within 45 days from the original ship date. Items must not be altered, damaged, or worn and must be in their original packaging with all the hang tags, hangers, eyewear cases, dust bags, gift boxes, and shoe boxes still present.

How do I process a Nordstrom rack return?

You can return any Nordstrom rack item within 45 days from its ship date to any US Nordstrom rack store. Make sure to bring along your invoice. You may also return an item by mail by using the Nordstrom rack shipping label. US orders will be charged a return shipping fee of $5.95 and Canada orders will be charged $10.95. The fees will be automatically deducted from the refund. If you have placed an order via Guest Checkout, you can process a Guest Return. Note that when you return an item, it will not be immediately available for repurchase.

What is Nordstrom rack’s refund policy?

Nordstrom rack refunds will be issued to the original mode of payment used. For orders purchased using Nordstrom Notes and/or Nordstrom Gift Cards, the refund will be issued in the form of a Nordstrom Gift Card which will be mailed to the original billing address on the order. Returns will generally be received at the return center in 7-10 business days. Mail-in returns using the Nordstrom rack prepaid return label will be refunded within 3-5 business days after receiving the return.

Does Nordstrom rack charge late return fees?

Items that are returned beyond the 45-day period will be at Nordstrom rack’s discretion on whether they will be accepted or refused. If accepted, a partial refund of 50% of the item’s sales price may be issued.

Does Nordstrom rack allow in-store pickup of online orders?

No. As of the moment, in-store pickup is not yet available.

What is the Nordstrom rack international surcharge?

Orders being shipped to Canada will be subject to a 20% international surcharge. This covers all PST, GST, and duty fees. The exact surcharge amount will be reflected upon checkout.

How do I contact Nordstrom rack customer service?

You can get in touch with Nordstrom rack customer service via Live Chat from 6AM-10PM (PST), seven days a week. You may also email your concerns to membercare@nordstromrack.com or call them at 1 (888) 966-6283.