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12 Nordstrom FAQs From Our Experts

Nordstrom is an American based department store chain that encompasses several different brands with different focuses. Originally founded in 1901, Nordstrom is a family owned and managed business with each generation expanding the store in a new direction. Nordstrom was originally just a shoe store that continued to grow and grow until it was the largest independently owned shoe store chain in the country. From there, the store expanded to selling women's clothing and eventually became a full department store. Nordstrom currently sells apparel for men and women.

Does Nordstrom have retail locations?

Nordstrom does have retail locations across the US and Canada. To find a store near you, enter your zip code in the store locator found online.

What is the Nordstrom US shipping policy?

Nordstrom ships to all areas of the US with the following options:

Nordstrom Shipping (US)

Type Fee Estimated Arrival
Standard Free for all orders 5-7 business days
2 Day $12 2 business days
Next Day $20 Next business day

Does Nordstrom offer in store pickup options?

Nordstrom does offer in store pickup at most locations. It is free to ship items to the store.

Does Nordstrom ship internationally?

Nordstrom does ship internationally through Border Free. Customs, taxes and other fees are still the responsibility of the customer and may be reflected in the order total.

Which payment options does Nordstrom accept for international orders?

Nordstrom accepts the following payment options for international customers. Not all payment types are accepted in all regions.

Which payment methods are accepted by Nordstrom for US customers?

These are the payment methods that are accepted by Nordstrom for online customers in the US:

What is the Nordstrom return policy?

Nordstrom accepts returns on a case by case basis. Contact customer service to begin the process.

Does Nordstrom have gift cards?

Nordstrom gift cards are sold by Coinstar, a third party partner and are available as either physical or digital cards. Nordstrom donates 1% of each card sold to local nonprofit groups.

Does Nordstrom have a rewards program?

Nordstrom's reward program is called the Nordy Club and it is free to join. Each purchase earns points toward rewards including cash back and other benefits. Members who have the Nordstrom credit card are instantly boosted into a higher tier and will earn 3x the points on every purchase.

Does Nordstrom have a mobile app?

The Nordstrom mobile app allows you to shop, check order status and book service appointments while you are on the go. Free to download and to use, the app is available for both iOS and Android.

What are the additional services at Nordstrom?

Nordstrom has a range of services including a spa, personal stylists and more. Services are not available at all locations and will require appointments.

How do I contact Nordstrom customer service?

Nordstrom customer service can be reached by chat on the website or by phone at 1-888-282-6060, 24/7. Canadian customers can call 1-877-794-5304.