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12 OnePlus US FAQs From Our Experts

OnePlus is a mobile phone line sold exclusively by T-Mobile. The OnePlus has several models including the OnePlus 5, OnePlus 5T, OnePlus 6, OnePlus 6T and the OnePlus 7 Pro. Each phone has new or enhanced features including upgraded hardware, better sound quality and faster capabilities. The various models can be purchased at authorized T-Mobile stores, some retailers and online through the OnePlus website.


The OnePlus can be bought or financed through Affirm. There is also a trade in program for those who like to stay on top of the current technology.

What are the OnePlus shipping options?

Here is the OnePlus shipping information:

OnePlus Shipping

Type Carrier Fee
Standard Varies by region Calculated at time of order
Priority Varies by region Calculated at time of order
International Varies by country Calculated at time of order, additional fees, duties and taxes may apply

What methods of payment does OnePlus accept?

Here are the accepted methods of payment at OnePlus:

Does OnePlus offer any finacing plans?

OnePlus allows financing through Affirm at checkout. Simply choose the device, add to cart and choose Affirm as your payment option. Fill out the short form, choose your loan terms including length and payment amount.

What is the OnePlus return policy?

All returns must start with a return request through OnePlus customer support. After being given an authorization and additional instructions, your phone should be packed in the original box with all accessories and sent to the appropriate address.

Does OnePlus have a trade in program?

OnePlus does have a trade in program as well as the ability to sell your gently used device for cash back. Check your current model's estimated value here. OnePlus will send you a quote and then you send them the phone. Once it has been evaluated, the firm offer will be made. Once that offer is accepted you can choose a voucher to use toward a new device or cash.

Does OnePlus have a student discount program?

The OnePlus student discount program gives qualified students 10% off of most accessories and 5% off of devices. More information about the student discount program can be found online.

Does OnePlus have a referral program?

OnePlus does have a referral program where you are given a special link to share with family, friends and people on social media. When they buy anything with your link, you earn points and other rewards.

What is the OnePlus contact information?

OnePlus customer service can be reached 24/7 at 1-833-777-3633. Additional questions can be directed online.

What OnePlus models are available?

The OnePlus comes in several models including the: OnePlus 5 and 5T, OnePlus 6 and 6T and the OnePlus 7 Pro. The 7 Pro has a larger battery with faster charging and an internal cooling system that allows users to charge and use their device at the same time without dangerous heating.

Which cell phone carrier service can I use with the OnePlus 7 Pro?

The OnePlus 7 Pro can be serviced by T-Mobile exclusively. Unlocked versions of the phone may be compatible with Sprint services.

How will I know that I am in the OnePlus/T-Mobile Service coverage area?

Before buying any phone, it is important to know that you will have adequate service in the area that you intend to use it most frequently. To see if you are in the T-Mobile coverage area, visit this site.

How do I find a OnePlus retailer?

OnePlus retailers can be found by searching the store locator found here.