11 Prestige Flowers FAQs From Our Experts
Prestige Flowers began in 2011 as a small business that grew to be a worldwide supplier of flowers for every occasion. The company stands by its 100% satisfaction guarantee as well as by its 7 day flower guarantee. They are fast and reliable with next day delivery available in well over 100 countries around the world.
In addition to flowers, Prestige Flowers has extras to make someone's day a little brighter including small gift items, chocolate and upgrades.
What are the payment methods accepted by Prestige Flowers?
These are the payment methods accepted by Prestige Flowers:
Does Prestige Flowers ship internationally?
Yes, Prestige Flowers does ship internationally including to the United States and Canada. Exact delivery charges will be added to the order at the time it is placed and may vary from country to country.
What is the delivery area for Prestige Flowers?
Prestige Flowers' main focus is in the UK, however they ship to nearly 100 countries around the world.
Are there any exceptions or special policies regarding delivery for Prestige Flowers?
Prestige Flowers follows all rules and guidelines for visiting public places such as hospitals, office buildings and schools. If the delivery driver is not allowed beyond the front desk for any reason, the delivery will be made there.
Does Prestige Flowers guarantee customer satisfaction?
Yes, Prestige Flowers guarantees that every customer will be happy with the arrangement or gift basket that they have ordered/have received. If not, contact Prestige Flowers by email at Enquiries@PrestigeFlowers.co.uk, Monday through Saturday, 9 am to 5 pm.
What is the Prestige Flowers return policy?
Returns or dissatisfaction for any reason can be handled by contacting customer service within 2 days of the delivery. Each concern is given individual attention and Prestige Flowers makes the final decision on giving a customer their money back or resending the flowers that were ordered.
What is the Prestige Flowers substitution policy?
Prestige Flowers wants every customer to get exactly what they ordered but that sometimes is not quite possible especially during very busy times of the year. Sometimes certain flower types are not as abundant. In the case of a substitution it will always be for something that is of equal or higher value and will be as close to the original type, style and color of the arrangement that was ordered.
Do I need an account to order from Prestige Flowers?
Yes, you must create an account before you can order from Prestige Flowers. The process is fast and free and allows you to store information for your next floral occasion.
How do I shop at Prestige Flowers?
Prestige Flowers allows you to shop by event (weddings, birthdays, new baby, funeral, etc.) by color or by flower type. Other items, like gift baskets and specialty arrangements are also available. Once you find the basic idea of what you want, there are options to customize further including adding a bear or chocolates, balloons, upgrading the vase and more. Select the card, add the message you want and then finalize your order.
How do I reach someone at Prestige Flowers customer service?
Customer service at Prestige Flowers can be reached by email at WeCare@prestigeflowers.com. The direct phone number is 905-417-0017. This is also the company fax number. An alternate customer service number is 1-855-373-7455.
Store hours are Monday through Friday, 9:30 am to 7 pm, Saturday 10 am to 6 pm. Prestige Flowers is closed on most Sundays with the exception of Mother's Day.