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14 PrettyLittleThing FAQs From Our Experts

Shop affordable and trendy women’s clothing and apparel at PrettyLittleThing. Offering high quality fashion and fresh new styles for less than many fashion boutiques, PrettyLittleThing provides every girl with all she needs to truly "own" her style. PrettyLittleThing has everything that the online-savvy generation could ever want as far as fashion and clothes go, including catwalk-inspired jeans, dresses, footwear, tops, and accessories. With products that focus equally on style and value, PrettyLittleThing is making trendy fashion affordable for every shopper.

What products are available at PrettyLittleThing?

Here are the products that PrettyLittleThing sells.

What payment options are accepted at PrettyLittleThing?

Here are the payment methods you can use when paying for your PrettyLittleThing order.

PrettyLittleThing Accepted Payment Methods

Does PrettyLittleThing offer plus sizes?

Yes! Here is the PrettyLittleThing plus sizing guide you can refer to. You can also click here to access PrettyLittleThing’s comprehensive Size Guide.

PrettyLittleThing Plus Sizing Guide

US Letter Size US/Canada Size UK Size EUROPE Size AUS/NZL Size Bust Measurement Waist Measurement Hips Measurement
M 12 16 44 16 40.5 in 33.5 in 43.75 in
L 14 18 46 18 43 in 35.75 in 46 in
XL 16 20 48 20 45.25 in 38.25 in 48.75 in
1X 18 22 50 22 47.75 in 40.5 in 50.75 in
2X 20 24 52 24 50 in 43 in 53 in
3X 22 26 54 26 52.25 in 45.25 in 55.5 in

Will I get a confirmation email for my PrettyLittleThing order?

Yes. Once you have successfully placed an order, a confirmation email will be sent to you. It is recommended that you add sales@prettylittlething.com to your contacts or the email might be sent straight to your Junk/Spam folder. You can also contact PrettyLittleThing if you fail to receive a confirmation email.

Can I make changes to my PrettyLittleThing order?

No. Once your order has been placed, the warehouse team will start processing it. It is no longer possible to amend any order details at that point.

What shipping options does PrettyLittleThing offer for USA and Canada orders?

Here are the available shipping options PrettyLittleThing offers for orders to the USA and Canada.

PrettyLittleThing USA/Canada Shipping Options

Delivery Option Delivery Time Delivery Cost
USA Standard Delivery 5-7 Business Days $6.99
USA Express Delivery 2-3 Business Days $11.99
Canada Standard Delivery 5-7 Business Days $11
Canada Express Delivery 3-4 Business Days $31

What is PrettyLittleThing‘s return policy?

Returns must be made within 28 days from receipt of the items. All returned items must be unwashed and unworn and must have all the tags attached. Swimwear, grooming products, jewelry, accessories and beauty products cannot be returned. Shoes must only have been tried on indoors to be accepted for return. Return costs will be the buyer’s responsibility.


If you do not wish to use the eParcel Return portal, you can also print your own return label here. Note that using this option could mean it will take longer for your package to be received at PrettyLittleThing and it may take up to 30 days before your refund is issued.

How do I return a PrettyLittleThing item from the US?

You can use the PrettyLittleThing eParcel Return which could get you your refund within 5 working days. Just go to the returns site and follow the instructions. A $4 service cost will be charged for the eParcel Return label which you will need to attach to the package you are sending back. Once the parcel is received, PrettyLittleThing will then issue a credit to you, which could take up to 5 business days.

Does PrettyLittleThing accept exchanges?

As of the moment, PrettyLittleThing does not offer exchanges. You can return the item and place a new order instead. Click here to find out how you can return an item.

Does PrettyLittleThing restock products?

Popular PrettyLittleThing products tend to sell out very fast. To keep an eye on when they are restocked, check out their Back In Stock section.

What should I do with a damaged PrettyLittleThing item I received?

If you received a faulty, defective, or damaged product, make sure to message customer care with your order number, the product code, the name of the product, and other details regarding its condition for proper assistance.

Can I use a different shipping address than my billing address for my PrettyLittleThing order?

Yes. You can always add an alternative address. Just untick the “Delivery to same address” box so you can enter a different delivery address. However, make sure that you set this up before submitting your order as you can no longer amend any order detail once it gets placed.

Can I cancel my PrettyLittleThing order?

No. PrettyLittleThing processes orders as soon as they are received to ensure timely delivery. This means that the moment an order has been submitted, you may no longer be able to cancel it.

How do I get in touch with PrettyLittleThing customer service?

You can send PrettyLittleThing customer service a message via their Contact Us page.