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12 Sally Beauty Supply FAQs From Our Experts

Founded in 1964, Sally Beauty Supply is one the best known and widely respected suppliers for beauty supplies and equipment, not only for salons and hairdressers, but for home use as well. Sally Beauty Supply stores use bare bones design to keep prices low on everything from haircare and dyes to actual salon equipment and tools.

Does Sally Beauty Supply have retail stores?

Yes! There are Sally Beauty Supply stores across the US. To find a store near you, use this store locator.

What is the Sally Beauty Supply domestic shipping policy?

Some Items may ship differently than others. Shipping for equipment and furniture is determined by the actual weight of the item and may require an appointment and signature for delivery. Shipment of these items is restricted to the continental US only. This is the Sally Beauty Domestic Shipping Policy.

Sally Beauty Supply Domestic Shipping Information

Type Fee Estimated Arrival Additional Information
UPS Standard $5.95 4-5 business days Free shipping for orders over $25.00
USPS Priority $6.95 4-5 business days
2nd Day Air $14.95 2-3 business days
Next Day Air $24.95 1-2 business days

Does Sally Beauty Supply ship internationally?

Sally Beauty Supply ships to Canada. For other countries visit this site.

What is the Sally Beauty Supply return policy?

Returns to Sally Beauty Supply can be returned to the store or through the mail up to 30 days after purchase. For damaged items, call customer service at 1-866-234-9442 for instructions for documenting the damages before returning. Shipping costs will be refunded in the case of damaged items only, all other returns will have a small fee deducted to cover the cost of shipping.


Furniture and equipment returns must have an authorization number before being returned. Call 1-800-444-7712 for information about how to return these items. Returns of furniture and equipment may result in a restocking fee of 20%.

What is the Sally Beauty Supply policy for a return from Canada?

Canadian customers should call customer service at 1-866-234-9442 for instructions on how to return their items.

What methods of payment are accepted by Sally Beauty Supply?

Sally Beauty Supply accepts the following payment methods for online orders:

Does Sally Beauty Supply have gift cards?

Sally Beauty Supply does have gift cards in amounts ranging from $5 to $75 and in many designs for occasions, holidays and just because.

Does Sally Beauty Supply have a mobile app?

There is a mobile app for Sally Beauty Supply available for free download from the Apple Store and from Google Play.

Does Sally Beauty Supply have discounts, coupons or special offers?

You can find discounts and special offers from Sally Beauty Supply at the bottom left hand side of the home page as well as listed in the sale and clearance section of the top banner. You can find even more savings and coupon codes for Sally Beauty Supply at CouponCause.

Is there a Sally Beauty Supply rewards program?

Sign up for a free Sally Beauty Supply account and you are instantly a member of the rewards program. Earn points towards rewards by making purchases and more. Benefits include special discounts and savings, first looks at new products and more.

What are Sally Beauty Supply subscriptions and how do they work?

For items that you buy frequently (whether you are a pro or not) you can set up subscriptions so that you are never caught without them again. You choose the items, the frequency and other factors and control the entire process right from your Sally Beauty Supply account. You can skip a month, increase or decrease frequency and cancel a subscription with the click of a few buttons.

How do I contact someone at Sally Beauty Supply customer service?

Sally Beauty Supply customer service can be reached by this email form or by phone at 1-866-234-9442.