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13 Shipt FAQs From Our Experts

Shipt is a membership based grocery delivery service founded in Alabama. Members can make their own grocery list to be purchased from a partner store and delivered by one of a wide network of reliable local shoppers. On the other side of the aisle, they offer a gig based freelance opportunity for approved shoppers to set their own hours in either a part-time or full-time capacity, earning an average of $16 to $22 an hour.

Does Shipt have a customer service phone number?

Yes. Call Shipt customer service at (205) 502-2500. You can also email them at support@shipt.com or chat via live dialogue window on their website.

Does Shipt have an app?

Yes! The Shipt app is the best way to be connected to their network of reliable shoppers and retailers. Download it from both the Apple and Android app stores.

Why should I use Shipt?

Shipt's delivery service removes all of the hassle that comes with grocery shopping. Membership allows for you to cook with fresh ingredients without having to fight long lines and traffic.

How can I be a Shipt shopper?

Interested parties must apply and interview to become an approved Shipt shopper. From there, download the app and accept local requests for service! Click here here to apply.

Can Shipt shoppers accept tips?

Yes. They can, and they do! Shipt notes online that 7 out of 10 members tip their shopper upon delivery.

When will my Shipt delivery arrive?

You may schedule a grocery delivery any time from 8 AM to 10 PM, 7 days a week. That is some serious flexibility!

How much does Shipt cost?

Shipt membership comes in two different pricing packages. You may cancel either at any time. Options are:

Shipt Pricing Options

Plan Cost Billed
Annual Plan $8.25 per month $99 after 2 week trial
Monthly Plan $14.00 per month $14 monthly

What forms of payment does Shipt accept?

Shipt accepts all major US credit cards in addition to reloadable gift cards. They cannot accept store gift cards or EBT cards at this time.

Does Shipt deliver everywhere?

Shipt is currently operating in 196 cities and counting. Enter your zip code online to see if your hometown is eligible.

How is Shipt pricing calculated?

Shipt prices are only slightly higher than what you'd see on store shelves. This added amount helps cover the costs of picking. Shoppers spend about $5 more than they would on a typical $35 grocery list.

Does Shipt offer free delivery?

Grocery orders totaling more than $35 will not include a delivery fee. This is one of many Shipt membership benefits.

Does Shipt do same day delivery?

Yes! Same day delivery is available in most cities and for most retail partners. Restrictions may apply depending on timing of order and total distance of route.

Does Shipt have a delivery fee?

You'll pay an additional $7 delivery fee for small orders. If your order total is more than $35, though, the delivery fee is waived.