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13 Shoe Carnival FAQs From Our Experts

Enjoy shoe shopping for you and the rest of the family at Shoe Carnival, both online and in physical stores around the country. Shoe Carnival offers a wide range of products along with great value pricing. With some of the best deals on top footwear brands, expect to get your money’s worth when you shop at Shoe Carnival. Shoe Carnival is your one-stop destination for anything footwear.

What products are available at Shoe Carnival?

Here are the products that Shoe Carnival offers.

Why should I sign up for a Shoe Carnival account?

Signing up for a Shoe Carnival account will make shopping easy and quick by saving your payment and shipping information for your next purchase. Plus you receive automatic enrollment in the Shoe Perks rewards program.

What payment options are available at Shoe Carnival?

Here are the accepted payment methods at Shoe Carnival.

Shoe Carnival Accepted Payment Methods

When does Shoe Carnival charge me for my order?

Your payment method will not be charged for an order until it ships. However, you might see an authorization charge right after the order has been placed. Note that this will be removed once the order ships, which is typically within 3-5 business days.

Does Shoe Carnival offer In-Store Pickup?

Yes! All items that are shown on the Shoe Carnival website, except those exclusively offered online, can be picked up at any Shoe Carnival store free of charge. Just select the “Pick Up In Store” option when shopping online after adding the item to your shopping bag. You’ll receive an email once your order is ready to pick up, which is usually within 4 business hours after placing the order.

What if my Pick Up In Store Shoe Carnival order doesn’t fit?

If you’re not happy with your Pick Up In Store order, you can always cancel it at the store and you will not be charged for it. The authorization hold on your account will also come off within 3-5 business days. If you’ve already taken the item home, you can bring the merchandise back to the store within 60 days to be issued a refund for the purchase.

Does Shoe Carnival offer free shipping?

Yes! Free Standard Shipping is offered for orders $75 and over. Note that a $10 surcharge is applied for orders being shipped to Alaska and Hawaii, but APO/FPO destinations do not have extra charges. Also, Standard Delivery orders to Hawaii or Alaska may require another 3-5 business days.

Shoe Carnival Shipping Options

Shipping Option Delivery Time Shipping Costs
Standard 5-7 Business Days $6.95/FREE for orders $75 and up
Express 2 Business Days $12.95
Overnight 1 Business Day $22.95

Does Shoe Carnival ship internationally?

No. As of the moment, Shoe Carnival only ships within the 50 United States.

Does Shoe Carnival accept returns?

Yes. You have 60 days to return an item from the date of purchase. You may return any online purchase to any Shoe Carnival store or have it sent back to the Return Center for a $6 return shipping fee, which will be deducted from your refund amount. Returned items must contain all of the original packaging and must be in new and unused condition. Note that online purchases paid for using PayPal can only be processed through the Return Center and cannot be returned at a store. Click here to learn more about the returns process.

Does Shoe Carnival accept exchanges?

Exchanges at Shoe Carnival are processed just like returns. You’ll have to place a new order for the correct item and process a return for the incorrect order. A refund will then be issued to you once the item you have sent back is received. You may also exchange your order at any of the Shoe Carnival stores across the country.

What is Shoe Carnival Shoe Perks?

Shoe Perks is the free loyalty program that Shoe Carnival offers where every purchase by a customer will earn the buyer points. When 200 points have been reached, the customer is then entitled to a $10 Reward Certificate which can be used on the next purchase either in-store or online. Click here to learn more about the program.

Can I cancel my Shoe Carnival order after I place it?

Orders are processed quickly at Shoe Carnival so you have to act fast. If you need to cancel your order, call customer service as soon as possible at 1 (800) 430-7463.

How do I get in touch with Shoe Carnival customer service?

You can contact Shoe Carnival customer service by phone 7 days a week at 1 (800) 430-SHOE or 1 (800) 430-7463. You may also reach them via email at customerservice@shoecarnival.com.