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11 Shoes.com FAQs From Our Experts
Shoes.com is an online retailer of shoes and boots for the entire family. Started in 1999, Shoes.com was originally called ShoeBuy.com but the name was changed when it was sold to Walmart. Currently, Shoes.com has over a million different items on its website ranging from dressy, sporty and casual shoes for all sizes to clothing items and accessories.
Does Shoes.com only sell shoes?
No. Shoes.com has a number of other items including clothing, accessories, handbags and more for the entire family.
Shoes.com Products
Shoes.com Domestic Shipping Information
| Type | Fee | Estimated Delivery | Restrictions |
|---|---|---|---|
| UPS Ground Service | Free | 3-10 days after shipping | No shipping of any kind to PO/APO/FPO Boxes |
| UPS 3 Days | $5.00 | 3 days after shipping | |
| UPS 2nd Day Air | $10.00 | 2 days after shipping | |
| UPS Next Day Air | $20.00 | Next business day | No Saturday deliveries |
Does Shoes.com ship internationally?
Shoes.com does ship internationally to a small number of countries but is expanding. For international orders and questions the customer service number is 1-617-451-2880.
What payment methods are accepted at Shoes.com?
These are the payment methods accepted at Shoes.com for US/online orders:
Shoes.com Payment Methods
What is the Shoes.com returns policy?
Returns to Shoes.com can be made for 60 days after purchase. A small fee ($6.95) for return postage will be deducted from the refunded amount. Exchanges are free. Additional fees including for rush delivery will not be included in any refunded amounts.
What is the Shoes.com international returns policy?
Shoes.com accepts returns from international customers for 60 days after purchase. The return postage must be paid by the customer.
What is the Shoes.com price guarantee?
If a customer finds an item listed on a Shoes.com competitor for a lower price and it can be confirmed, 100% of the price difference will be given to the customer.
Does Shoes.com have a rewards program?
Shoes.com has a rewards program called "Shoefan Rewards". Sign up is fast and free. Points are earned on purchases (1 point for every dollar spent) as well as for actions like posting a review (10 points), linking to a social media account (20 points) or for referring friends (200 points).
How do you order at Shoes.com?
Ordering at Shoes.com is very simple. Online, simply choose the item you want in the correct size and color and click "add to bag". From there you can either continue shopping or checkout. If you prefer, you can also order over the phone by calling customer service at 1-888-200-8414 during regular business hours.
How do I reach someone at Shoes.com customer service?
Customer service at Shoes.com can be reached by email at service@shoes.com, by live chat on the website or by phone. US customers can call 1-888-200-8414, Monday through Friday, 8 am to Midnight or Saturday and Sunday, from 8 am to 11 pm (All times EST). International customers can call 1-617-451-2880.