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14 Snapfish FAQs From Our Experts

Snapfish lets you transform your favorite photos into something you can treasure for years. Sharing the same love for photos as you do, Snapfish makes it easy for you to create photo books, photo cards, photo gifts, canvas prints, and many more out of your cherished photographs. Based in San Francisco, California, Snapfish takes pride in offering their services for everyone - whether you’re a professional photographer or someoneone who just loves snapping random photos. Snapfish makes it affordable and easy to cherish memories forever!

What sets Snapfish apart?

Snapfish loves your photos as much as you do. They are dedicated to making it possible for you to use beautiful, cherished snaps to create items that you can treasure many years down the road, like calendars, prints, blankets and more. Whether you are new to tacking pictures or a seasoned professional, Snapfish makes it fun to bring your photos to life.

What products are available at Snapfish?

Here are the products that Snapfish offers.

What payment methods does Snapfish accept?

Here are the accepted payment methods at Snapfish.

What print sizes are offered at Snapfish?

Note that large prints refer to poster-sized prints, 11x14 or more. Additionally, other extras such as layouts, texts, backgrounds, and embellishments are offered for Large Prints but not for Standard Prints. Shuffle photos and collages are also available for the larger print sizes. Here are the different print sizes available at Snapfish.

Snapfish Standard Print Sizes

Snapfish Large Print Sizes

Can I cancel my Snapfish order after placing it?

Yes, provided that it is within 60 minutes from the time you submitted the order. Any changes you want to make to an order, such as changing the shipping method, the shipping address, the actual product, or other aspects of the order must also be done within this time frame. Note that any promotional code, coupon, or credit used for canceled orders can be reused. Click here to learn more about how to cancel or change your order.

What delivery options does Snapfish offer?

Note that delivery time for your Snapfish order may be dependent on the length of time to make the item and the specific delivery method you select. It will usually take up to 3 days for orders to be made before they are shipped. If you are shipping to Hawaii or Alaska, delivery time will usually take 4 extra business days. More information can be found here. Here are the delivery options at Snapfish.

Snapfish Delivery Options

Shipping Option Delivery Time
Lowest Price Up to 8 Business Days
Ground Up to 6 Business Days
Expedited Up to 5 Business Days
Rush Up to 4 Business Days

Does Snapfish offer international shipping?

Yes. International shipping is available at Snapfish and international credit cards are accepted too. Note that international shipments will vary and would depend on the country where the items are being shipped to. International orders will be shipped via USPS Air-mail letter post. If shipping to Canada, delivery times could take 8-30 business days from the date of placing your order.

Can I track my Snapfish order?

Yes. A notification email will be sent to you once your order is shipped and tracking information will show on your account. However, it usually takes up to 24 hours after the order has been shipped for the tracking details to work. Learn more here.

Can I pick up my Snapfish order at a store?

Yes! One way of avoiding delivery time and shipping costs is to pick up your order in-store. You may pick up your Snapfish order at local Walgreens, CVS, or Walmart stores. Click here for a list of products available for in-store pick up.

What prints and product creation options are available at Snapfish?

A number of prints and product creation options are offered at Snapfish. Click here to access a comprehensive guide on how to do it.

Does Snapfish accept returns and replacements?

If you are not fully satisfied with an order due to quality issues, damage, or defect, it is advised that you take picture of the problem and have the picture uploaded to your Snapfish account. Place it in a new album titled Order Problem and get in touch with customer service. Depending on the picture you shared, Snapfish will either recreate the order or issue a refund. There are also cases when you’ll be asked to return the defective item before any further step is taken.

How do I return an item to Snapfish?

Return procedures can vary depending on the type of products you are returning. It is advised that before returning an item, you contact customer care first for details.

When does Snapfish issue my refund?

Once Snapfish processes a refund to your account, an email notification will be sent to you. Depending on your financial institution, it may take 3-7 business days for the credit to reflect in your account. Click here to learn more.

How do I contact Snapfish customer service?

You can get in touch with Snapfish customer service by phone at 1 (800) 558-8224, Monday to Friday 11 AM-8:30 PM (EST). You may also send them an email or use the live chat function on their webpage, available 24 hours a day, 7 days a week.