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13 Swing Design FAQs From Our Experts

Get all your design needs covered at Swing Design. Offering a vast array of products at competitive prices, Swing Design makes it easier for you to shop through their comprehensive range of interesting products and unique design materials. Whether you are an avid DIYer, want to expand your hobbies, or want to take your business to the next level, Swing Design has something to offer. Check out Swing Design today to get the best deals on unique design materials.

What payment methods does Swing Design accept?

Here are the payment methods accepted at Swing Design.

Does Swing Design offer pre-orders?

There may be select items that are available for reservation through pre-orders. These items should reflect an expected stock date when processing orders, although they may be subject to change. When adding a pre-ordered item to your cart, note that you will be asked to provide a valid payment method to reserve the product. These orders will only ship complete once all the products are in stock.

Does Swing Design accept returns?

Yes. Items purchased on the online store may be returned within 30 days from the delivery date. Any shipment that has missing items or visible damages should be reported to Swing Design within 7 days from the time they have been delivered.

What is Swing Design’s refund policy?

Swing Design only provides refunds for products sold through the website that are unused, unopened, and still in factory new condition. Returns or refunds are not offered on used products. Returns with missing parts such as manuals, accessories, warranty registration cards, retail packaging, original manufacturer packing materials, etc. will not be given any full refund. Returns that are not authorized will not be accepted. In the event that a used return is accepted, Swing Design may charge a 25% restocking fee. Refunds will be issued on the same method of payment used when the purchase was made.

How do I process a return to Swing Design?

Contact customer service to secure the return merchandise authorization number and the necessary instructions for returning a product. Include your name and your order number when making a return. Note that you will be responsible for return shipping fees. Returns must also be done through a trackable shipping service. Refunds will be issued once the return has been received at the warehouse and it has been inspected and processed.


Returns must be addressed to:

Swing Design

9 Damon Mill SQ

H-Wing

Concord, MA

Does Swing Design have brands that are warrantied by manufacturers?

Yes. These brands will have limited troubleshooting provided by Swing Design and can then be escalated to their respective manufacturers for further troubleshooting. Returns and exchanges for these brands can be facilitated by Swing Design only after they have been approved by the manufacturer.

What should I do if I received a damaged item from Swing Design?

For damaged items, contact Swing Design customer service at 1 (978) 371-2211 within 7 days. These items will be replaced at no additional cost to you. For Silhouette America products including Mint, Curio, and Cameo, make sure to return them to Silhouette America to get replaced. They can be reached by email at support@silhouetteamerica.com or via online chat.

When does my Swing Design order ship?

Standard ground orders will take 2-3 days processing before they are shipped out. However, this may take longer especially during the holiday or peak sales season. Orders for 2-Day Air will be shipped on the same day if received Monday to Friday before 2PM (EST). All other expedited air orders will receive same-day shipping, provided that they are received Monday to Friday before 8AM (EST).

Does Swing Design ship internationally?

Yes. USPS First Class Mail is offered for international orders. Note that pricing on the Swing Design website does not reflect application custom and import fees. These charges are the buyer’s responsibility. International orders are also subject to additional shipping charges.

Does Swing Design offer free shipping?

Yes. Orders being delivered to the 48 contiguous states that are worth $35 or over will get free shipping and handling. Orders below $35 will be subject to a $5.95 shipping and handling fee. Note that orders shipping to Hawaii and Alaska will be subject to additional transportation charges.

When can I expect my Swing Design order to arrive?

Orders being delivered to the continental US through Standard Ground will take 5-7 business days to arrive. Orders being shipped to Hawaii and Alaska can take 7-14 days to get delivered. International orders can take 2-3 weeks to arrive.

Can I track my Swing Design order?

Yes. Once an order is shipped, expect a confirmation email that should be sent to you along with the order’s delivery alerts. Note that it can take 24 hours for tracking information to be updated.

How do I get in touch with Swing Design customer service?

You can reach Swing Design customer service by phone at 1 (978) 371-2211, by fax at 1 (978) 371-7040, or by email at retailorders@swingdesign.com.