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10 Tervis FAQs From Our Experts
It was the 1940's when 2 engineers in Detroit developed the very first insulated tumbler in the world. The pair sold the business rights to their creation to a salesman who moved his operation to Florida and from there the Tervis company grew and expanded and grew some more. Eventually Tervis included an online website to keep up with demand but there are still retail stores where you can buy Tervis tumblers, sippy cups, wine glasses, beer mugs, stainless steel straws and more.
What is the Tervis domestic shipping policy?
This is the Tervis shipping policy. Most items are ready in 2 days however customized items can take up to 7 days for production. Shipping times are estimated based on time after production. Shipping to Alaska and Hawaii is available however times may be slightly longer and there is not a free shipping option. APO/FPO orders can be shipped if the billing address is in the United States.
Tervis Shipping Information
| Type | Estimated Arrival | Fee |
|---|---|---|
| Economy | 4-7 days | $2.95-6.95/free for orders over $50 |
| Ground | 3-8 days | $5.95-15.95 based on order amount |
| Second Day | 2 days | $10.95-26.95 based on order amount |
| Next Day | 1 day | $19.95-39.95 based on order amount |
What is the Tervis return policy?
Tervis will accept returns for 30 days with some exceptions. There are no returns on items that were customized/personalized. Items from the Tervis Outlet are bought as is and are final sale items. Returns can be made to Tervis stores or by mail.
Tervis Payment Methods
Does Tervis guarantee its products?
Tervis products are backed by a guarantee. It's a lifetime guarantee for the classic insulated tumblers and a 5 year, limited warranty for the stainless steel.
How do you order from Tervis?
In addition to buying Tervis drinkware and accessories from Tervis stores and other retailers, you can order your favorite products online or by phone.
Can you change or cancel a Tervis order once it has been submitted?
You cannot change or cancel an order once you have submitted it especially for customized items.
How can you customize a product from Tervis?
To customize an item you start by selecting the item you are going to work with. From there you will be given "tools" in the customizing area to crop your design and choose your layout. Once you have the item the way you want it you can finalize it and then make your order. The process is simple and you can get help at any time with the live chat option.
How do I contact Tervis customer service?
Tervis customer service can be reached via this form, by live chat on the website or by phone at 1-866-886-2537, Monday through Friday from 9 am to 8 pm (EST).