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12 The Children's Place FAQs From Our Experts
The Children's Place originally opened in 1969 and then grew through a number of various business decisions including a lucrative deal with Disney. The first version of the online store went live in 2007. Both the online version and the retail locations of The Children's Place are divided by age groups so that parent can find what they are looking for in a much easier fashion. The Children’s Place is completely dedicated to children’s fashion and apparel.
How do I reach someone at The Children's Place customer service?
The Children's Place customer service team can be reached in several ways. US customers can call: 1-877-752-2387, Monday through Friday, 9 am to 8 pm and Saturday from 9 am to 5:30 pm (EST). International customers can call 1-204-272-8312. For questions about gift cards, the number is 1-800-501-3232. Customer service can also be messaged with this form or on social media.
Does The Children's Place have retail locations?
Yes. There are retail stores for The Children's Place. Use this store locator to find one near you.
What is the domestic shipping policy for The Children's Place?
This is the shipping policy for The Children's Place:
The Children's Place Domestic Shipping Information
| Type | Fee | Restrictions | Additional Information |
|---|---|---|---|
| Standard | Free | None | Carrier could be UPS or USPS depending on location |
| Express | $15 | No PO/APO/FPO addresses. Not available to some rural areas | |
| Rush | $20 | Same as above | |
| Express Service to AK/HI and Puerto Rico | $15 | May take up to 5 days for delivery | |
| Rush to AK/HI and Puerto Rico | $25 | Same as above. |
Does The Children's Place ship internationally?
Yes. The Children's Place does ship internationally with delivery times, carriers and all associated fees determined by the country of destination. For questions about international shipping, call 1-204-272-8312.
What is the return policy for The Children's Place?
The Children's Place accepts returns that are new/unworn for 45 days after purchase. After 45 days, no returns will be accepted at all. The Children's Place does not accept returns without the packing slip or receipt. There are no exchanges by mail.
What payment methods are accepted by The Children's Place?
These are the payment methods accepted by the Children's Place for online/US customers:
The Children's Place Payment Method
Does The Children's Place have a rewards program?
The Children's Place rewards program is called My Place Rewards and it is free to join. Signing up is easy and can be done online or in a retail location. The Children's Place credit card members are already enrolled in the program and earn twice the points per purchase. Benefits include bonus point events, discounts for the child's birthday and more.
Does The Children's Place have gift cards?
Yes! Gift giving is super easy with The Children's Place gift cards. Digital gift cards are available with video animations. Traditional cards are also available in a variety of designs. Both options come in the denomination of your choice.
Does The Children's Place have its own credit card?
The Children's Place credit card comes with a number of extra benefits including being automatically enrolled in the rewards program and earning double points on qualified purchases. Credit card users also get an extra 5% discount for their child's birthday for a total of 25% savings.
What are the benefits of signing up for text alerts from The Children's Place?
The Children's Place text alerts allow you to know when items go on sale or when special events are about to happen.