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12 The Vitamin Shoppe FAQs From Our Experts

Started in 1977, the Vitamin Shoppe has long been a respected name in the vitamins and nutritional health industry. From vitamins to minerals and supplements to health and wellness tools, Vitamin Shoppe has been a leader in the industry for many years. Vitamin Shoppe products are available through catalog sales, in store sales and now online. Additional benefits of ordering from the Vitamin Shoppe now include the Only Me health assessment as well as the Healthy Awards program that gives people points for shopping and trying to maintain their health.

Does Vitamin Shoppe have retail locations?

Yes! There are Vitamin Shoppe locations. To see if you have one near you, click this link.

What is the domestic shipping policy for Vitamin Shoppe?

This is the domestic shipping policy for Vitamin Shoppe:

Vitamin Shoppe Domestic Shipping Information

Type Fee Restrictions and Special Information Estimated Delivery Time
Standard $5.99/free for orders over $25 Only available shipping option for AK/HI/PO Boxes, APO and FPO addresses 2-6 business days
2nd Day $11.99 Holidays, weather and other conditions may delay delivery times 2 business days
Next Day $15.99 Orders typically ship via UPS or USPS Usually the next day depending on the time of the order.

Does Vitamin Shoppe ship internationally?

Vitamin Shoppe does ship internationally. All international orders ship via UPS (with some exceptions) and should arrive in 7 to 10 days after processing. Fees, including taxes and duties will vary by country.

What is the return policy for Vitamin Shoppe?

Vitamin Shoppe will accept returns of unopened items for 30 days after purchase. Returns can be made to the store or by mail.

What is Vitamin Shoppe auto delivery?

Vitamin Shoppe allows frequently used items such as nutritional supplements to be purchased as a subscription with a regular delivery schedule. Customers can choose to have shipments based on their own needs and schedule them at 30, 40 or 60 days. Auto delivery benefits include the best price on those products, a 10% discount on auto delivered orders and free shipping.

What payment methods does Vitamin Shoppe accept?

These are the payment methods that Vitamin Shoppe accepts for US, online customers:

Does Vitamin Shoppe have mobile apps?

Yes, there are mobile apps for Vitamin Shoppe available for Android and iOS users.

Is there a rewards program for Vitamin Shoppe?

Yes! The Healthy Wards program allows people to earn points for every purchase they make at Vitamin Shoppe. It is free to join the program and your level is determined by how much you spend per year. Each level has additional benefits including a free customized meal plan for Silver and Gold members.

Are there Vitamin Shoppe gift cards?

Yes. Vitamin Shoppe gift cards are available online or in stores and are a great gift idea especially for health conscious people and the beginner to advanced level athlete.

How do you create an account for Vitamin Shoppe orders?

Creating an account on the Vitamin Shoppe website is simple. You can sign in with an email address or through social media accounts. An account allows you to keep track of your orders as well as other benefits.

What is Vitamin Shoppe "Only Me"?

Only Me is a free health assessment quiz from Vitamin Shoppe. It only takes a few minutes to answer questions about your health, lifestyle and fitness goals and interests and then Vitamin Shoppe will make some recommendations for products that you might like to add. It is recommended that the assessment be taken at least one time per year and more frequently if you have major life changes of any kind.

How do I reach someone at Vitamin Shoppe customer service?

Vitamin Shoppe customer service can be reached by phone at 1-866-293-3367, from 9 am to 9 pm (EST), 7 days of the week. The fax number is 201-809-8079. A feedback form is also available on the website.