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12 TOMS FAQs From Our Experts
TOMS was founded in 2006 on the premise that everyone could be doing just a little bit more to help the world become a better place. At that time, TOMS started the buy one/give one program where every time a customer bought a pair of shoes, someone in need around the world would receive a new pair of shoes as well. Since the start of that program, TOMS has given 60 million pairs of shoes. In 2011, the company expanded to eyewear with a similar promotion and has helped more than 400,000 people regain or retain their sight. The company now allows customers to decide what is important to them and parts of the overall profits are sent to help give clean water, provide safer births and more.
What is the TOMS shipping policy for US customers?
This is the TOMS shipping information for US customers:
TOMS Domestic Shipping Information
| Type | Fee | Estimated Delivery Time | Restrictions and Additional Information |
|---|---|---|---|
| UPS Economy via Sure Post | $5.99 | 3-6 days | PO Box holders can only use this shipping method. It is restricted to orders of 4 items or less. |
| UPS Ground | $6.99 | 2-3 days | N/a |
| UPS Expedited | $14.99 | 2-3 days | |
| UPS Overnight | $24.99 | 1-2 days |
Does TOMS ship internationally?
TOMS (US) does not ship internationally, however customers from several countries can order from their own TOMS website.
What is the TOMS return policy?
TOMS accepts returns for 30 days for customers in the contiguous US. Those returns are free. All items should be clean/unworn and in their original packaging. Items purchased in store must be returned to the store. Final sale items including gift cards cannot be returned. Customers in Alaska, Hawaii and Puerto Rico can return items for 45 days, however they must pay for the return shipping.
What payment methods does TOMS accept?
These are the accepted payment methods for TOMS US customers:
TOMS Payment Methods
Does TOMS have a rewards program?
TOMS has a rewards program called the TOMS Passport Rewards. It is free and easy to join and earning points is equally simple. Every dollar you spend earns 1 point. At the first level you are an "Explorer". After you have reached 200 points you become a "Trailblazer" and benefits include free shipping for a year, plus exclusive sales and discounts.
Does TOMS have discounts of any kind?
TOMS offers discounts for the military (active duty and retired) as well as an educational discount for both teachers and students. Both discount amounts are 10%. TOMS also has a refer a friend program- refer a friend to TOMS and you both get $20 off.
Can I cancel or change an order I have made to TOMS?
TOMS does not allow cancelations of orders once they have been submitted. The items can be returned per the return policy. TOMS does not do price adjustments once an item has been purchased, either.
What is "Klarna" on the TOMS website?
Klarna is another payment option for all TOMS purchases. With Klarna you get 30 days to pay for your order, split into installments. Klarna does not charge interest or fees for the service however late fees do apply.