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13 tuft and paw FAQs From Our Experts

Get beautiful, well-made, modern furniture for your cats at tuft and paw. Known for their beautifully-made furniture specifically for cats, tuft and paws has been responsible for churning out consciously-made designs that have elevated the industry. Through programs like the Donate a Bed Program, tuft and paw has made sure that they are using their position to truly help our furry friends.

What products are available at tuft and paw?

Here are the products available at tuft and paw.

What sets tuft and paw apart?

tuft and paw is not only committed to providing their customers with modern, well-made, and high-quality furniture for their pets, they are also committed to making a difference in animal welfare as best as they can. This means that a portion of every single tuft and paw sale goes to support no-kill cat shelters.

What payment methods are accepted at tuft and paw?

Here are the payment methods tuft and paw accepts.

How long would it take for my tuft and paw order to ship?

Orders will go through a processing period before they are shipped. Typically, orders will leave the tuft and paw factory within 2 business days.

How much does tuft and paw charge for shipping costs?

tuft and paw orders will usually be delivered within 7-10 business days. How much the shipping costs will be depends on the size of the items in your order. You can be assured that shipping costs will never go beyond $49, regardless of your order size. Below are the shipping costs for tuft and paw orders.

tuft and paw shipping costs

Shipping Costs Item Size Items Covered
$9 Small Items Toys, blankets, small cushions
$19 flat-rate Medium-sized Items Scratching posts, small beds
$49 flat-rate Larger Items Litter boxes, Cat trees

Does tuft and paw offer international shipping?

No. Due to exorbitant international shipping costs, this option is no longer offered. You may refer here though to find out what steps you can take if you wish to buy tuft and paw products from an international location.

Does tuft and paw accept returns?

Yes. If you’re not totally happy with furniture you have recently purchased from tuft and paw, you can return it within 30 days from the time you received it for a refund.

Does tuft and paw have a physical address?

Yes. For returns, you can send them to:

807 Airport Access Road- Unit D

Raverse City, MI 49686

What is tuft and paw’s Donate a Bed program?

When you choose to donate any tuft and paw product to a shelter, you get 50% off. If you cannot adopt or foster a cat, this is one way of making a difference. To take part in the program, just place an order and once you receive a confirmation letter, respond by letting tuft and paw know about the shelter where the products are going to. Once it has been confirmed that the shelter did receive the product, a 50% refund will then be issued to you.

Do I have to deliver the products to the shelter myself to qualify for the tuft and paw Donate a Bed Program?

No. While you can choose to deliver the products yourself, you can also have tuft and paw ship the items directly to the shelter for your convenience.

Does tuft and paw offer refunds?

Yes. For returns of products that you are unsatisfied with, a full refund is offered. Note though that shipping costs are non-refundable.

What is the tuft and paw VIP cat lover club?

The VIP cat lover club allows you to be the first to hear about tuft and paw special deals and secret sales. You’ll also be informed of new products that are coming out as well as interesting cat stories that you may find amusing. To join the club, just sign up using your email at the bottom of the tuft and paw website.

How can I get in touch with tuft and paw customer service?

You can contact tuft and paw customer service by email at or by phone at 1 (800) 213-0157.