14 U-Haul FAQs From Our Experts
Make moving easier and less stressful with U-Haul. U-Haul provides an industry-leading moving service, storage boxes, along with a line of packing supplies to ensure protection of customer possessions. U-Haul has been in the industry since 1945 and has truly set the standard. They are a common No.1 choice of DIY movers, with morethan 21,000 locations across the country and in 10 Canadian provinces. Whether you need trailer rentals, moving trucks, or storage units, expect U-haul to provide you with exactly what you need.
What products and services are available at U-Haul?
Here are the products and services that U-Haul offers.
Does U-Haul have age restrictions on who can rent and operate equipment?
Yes. Customers are required to be at least 16 years old in order to rent trailers and at least 18 years old to rent trucks. A valid driver’s license is required for both too.
What payment methods does U-Haul accept?
While a credit or debit card is required when you make a U-Haul reservation online, you may choose to pay for the rental in cash when you return the truck. Here are the accepted payment methods at U-Haul when making a reservation for U-Haul equipment online.
U-Haul Accepted Payment Methods
Is my U-Haul reservation guaranteed?
Yes. Confirmed U-Haul reservations are guaranteed. A reservation is confirmed when you choose a location where a $50 guarantee badge appears. For those cases where the location selected by the customer doesn’t have the guarantee badge, reservations are confirmed U-Haul will get in touch with the customer a day prior to pick up to finalize the pickup details.
What are U-Haul’s rates for truck rentals?
For One Way move, rates are determined by the date of the move, the size of the truck, the point of origin, as well as the destination. Allowed mileage and the number of days required to complete the move will also be factored in. For In-Town move, rates will include a per mile charge and a flat fee for the entire rental period. Truck rental rates at U-Haul can change at any time. This is why confirming your reservation is advised so the rate is locked in. You can check the moving truck rates here.
When can I expect to receive my U-Haul supplies order?
Moving supplies that are ordered before 10AM (CST) will receive same-day processing and shipping. Orders placed beyond that will receive next-business day processing and shipping. Most orders should be delivered within 2-4 business days.
Does U-Haul accept returns of moving supplies?
Yes. Moving merchandise can be returned within 30 days from delivery. Returned merchandise must be in new condition and must be shipped back including the original accessories and packaging it originally shipped with. You may also return damaged moving supplies. To secure a Returned Merchandise Authorization (RMA) form, contact 1 (866) 277-6855. Once the returned item is received and verified, the product cost minus the shipping fee will be refunded within 2-5 business days. Shipping fees are only refunded in the case of damaged or defective products. Note that U-Haul is unable to accept returns of items that are opened as well as those beyond the 30-day return time-frame. Also, returned items without an RMA will be subject to a 10% return shipping restocking fee.
Do I need to sign up for U-Haul coverage for damage?
No. Coverage is optional. However, any damage to the U-haul rental equipment will be your responsibility and you will be charged for the damage, along with lost rental revenue upon returning the item. You will be responsible for all damages to the vehicle regardless of who’s at fault if you decline to sign up for coverage.
How do the U-Haul coverage plans differ?
Here are the differences between the coverage packages that U-Haul offers.
U-Haul Coverage Plans
| Plan Type | Coverage | Coverage Details |
|---|---|---|
| Safemove | Moving Trucks | Damage Waiver, Cargo Coverage, Medical-Life Coverage |
| Safemove Plus | Moving Trucks | Damage Waiver, Cargo Coverage, Medical-Life Coverage, $1 Million in liability Coverage |
| Collision Damage Waiver (CDW) | Van and Pickup Rentals | Accidental Damage to the Equipment |
Is a lease required to rent a U-Haul self-storage unit?
No. Only a simple monthly storage contract is required
Does U-Haul allow cars to be stored in their self-storage units?
Many U-haul self-storage locations offer parking for boats, cars, RVs, and other vehicles. Motorcycles are also able to fit in any traditional U-Haul storage room. Click here to find the closest storage location towhere you are.
What is a U-Haul U-Box?
A U-Box is a portable storage and moving solution. The U-Box containers are ideal if you need more time when moving or if you need something that can act as a temporary storage in a pinch. U-Haul offers multiple delivery options for U-Boxes to meet your needs.
Can I modify or cancel my existing U-Haul reservation?
If you need to make changes to or cancel your reservation, contact U-Haul a day before the move date. You can look up your pending reservation to either cancel or change it online. You can also get in touch with your pick up location or talk to a local U-Haul representative.
How do I contact U-Haul customer service?
You can get in touch with U-Haul customer service via email at service@uhaul.com. You can reach them by phone at 1 (800) GO-U-HAUL or 1 (800) 468-285. You may also connect with them via the Live Chat option on their Contact page.