13 UberEats FAQs From Our Experts
Enjoy an easy, hassle-free way to have food delivered right to your doorstep with UberEats. With hundreds of restaurants to choose from in your city, all you need to do is download their mobile app and browse their extensive list of restaurants for the perfect meal you wish to order. Whether you’re craving some Chinese or Mexican cuisine, getting that food to your table is made easy with UberEats. They even let you track your delivery’s progress so you’ll know exactly when they’ll come knocking at your door!
What is UberEats?
UberEats is a food delivery platform that makes it possible for customers to have great food from their favorite restaurants delivered right to their home. The process is fast and efficient and as easy as requesting an Uber ride.
Is UberEats easy to use?
Yes. All you need to do is download the app on your phone and add your delivery address. You will then be able to access a full menu of all the best restaurants in your city. Just select the food you wish to have delivered and check in the app to track how soon it will arrive.
Where and when is UberEats available?
UberEats’ hours are dependent on the availability of the desired restaurant. The service is currently available in more than 50 cities in 13 countries across the world and the list is getting longer. You can also check here to see if it is available where you are.
Does UberEats let you order from multiple restaurants?
No. You can order multiple items from the same restaurant. However, you may not be able to order from several restaurants in a single order. You will have to make separate orders for separate restaurants. Note that there will be separate delivery fees for each order.
Can I make changes to my UberEats order?
Most of the time, you may ask for modifications to your order especially when you have food allergies. To do this, just make use of the Special Instructions field for any preparation or ingredient modification you would like to request.
How much does it cost to order via UberEats?
For every order, you will be charged for the overall cost of the food, which is determined by the restaurant. You’ll also be assessed a booking fee and other applicable taxes. Note that it is up to restaurants to determine how much they want to charge for their food. Also, the price they may charge may differ from what they would offer if you were dining in person.
What is the UberEats busy fee?
This is a fee charged when an area is getting more orders than the actual delivery partners that can get them to the customers. The fee is charged for reliability so that even when UberEats is busy, you can still get your food when you want it.
How does UberEats calculate the busy fee?
Pricing is dynamic. UberEats takes into account the number of people that need the service versus the number of delivery partners available in the area. Also, you can tell ahead of time if you are going to be charged a busy fee. When you click into a restaurant, additional fees will be included in the information that appears.
How does UberEats determine delivery time?
Delivery time is an estimate that combines a number of factors. This includes the length of time it would take a restaurant to prepare your order and the time it would take to deliver the food to your location. However, the actual delivery time may differ depending on how large the order is, how busy the establishment is, as well as traffic conditions and various other factors.
What is UberEats’ cancelation policy?
UberEats’ cancelation policy will be dependent on the status of the order. Canceling an order before it has been accepted by the restaurant will entitle you to a full refund. Canceling after the order has been accepted by the restaurant will entitle you to a partial refund. A partial refund will also be provided to you if you cancel before the delivery driver picks the order up.
Does UberEats charge for an order I didn’t receive?
There are certain circumstances when, despite not getting you the order, you will still be charged. If the delivery Partner arrived at your address, tried to contact you, and waited for a reasonable time but you were unreachable, you will be charged despite the non-delivery. Note that if the Delivery Partner has attempted to contact you multiple times, these attempts will also appear on the app. If, despite all these efforts, they are still unable to reach you or deliver the order, you will be charged. Click here to learn more.
How do I get in touch with UberEats customer support?
You can get in touch with UberEats customer support via the Help button in the app. You may also click here to locate the specific issue you are experiencing and get the necessary help.