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10 Vital Choice FAQs From Our Experts

For more than 20 years Vital Choice Seafood has been providing the freshest wild caught fish plus other selections of meats to the US and parts of Canada. Vital Choice strives for the freshest and best tasting products packaged and shipped with safety in mind. In addition to a variety of seafood both fresh and canned, Vital Choice also offers meats including beef, pork and chicken plus all of the seasonings, tools and cookbooks that you could possibly need to create the ultimate dish.

What is the Vital Choice US shipping policy?

Vital Choice ships to all 50 states with 2 shipping options (Standard and Premium) offered. Free standard shipping is available for all orders over $99, including those being sent to Alaska and Hawaii.

Vital Choice US Shipping Information

Shipping Type Order Amount Shipping Fee
Standard Up to $49.99 $6.95
Standard From $50 to $98.99 $12.95
Perishable/Standard to AK and HI Up to $99 Fees as above plus $19.95
Premium Shipping (Non-perishable) Add $12.95 to standard shipping fees as applicable
Premium Shipping (Perishable) Add $35 to standard shipping fees.

Does Vital Choice ship internationally?

Vital Choice only ships to Canada with several restrictions in place. First, Canadian customers must phone in their orders to 1-866-482-5887, Monday through Friday, 7 am to 4 pm (PST). Orders will not be accepted online. Canadian customers can only order non-perishable items at this time unless they agree to have their items shipped via FedEx with their own account. All risks of doing so are to be assumed by the customer at the time of the order. There will be no shipping charge through Vital Choice for using this option.

What is the Vital Choice return policy?

Items can be returned to Vital Choice for 30 days after delivery. Items that were damaged during shipping or have arrived thawed, opened or are otherwise potentially hazardous should be reported as soon as possible. Vital Choice may request photos of the damaged items before proceeding. Customer service will provide details for the return process including whether the item will need to be shipped back or not.

Which payment methods are accepted by Vital Choice?

Vital Choice accepts the following payment methods online. The option to mail in a check is available however it will delay processing and shipping of the order by several days.

Vital Choice Payment Methods

Does Vital Choice have a rewards program?

The Vital Choice rewards program allows customers to earn points on every purchase as well as for other actions such as creating an account, following/liking Vital Choice on social media and more. There are 3 tiers of the program (Silver, Gold and Platinum) with increased benefits on the higher tiers. Vital Choice also has promotions that include double rewards points throughout the year.

Does Vital Choice have recipes and/or cooking tips?

All of the items from Vital Choice can be used in your family favorite recipes, new recipes that you have been dying to try out or with the recipes posted on the Vital Choice website. In addition to the recipes you will also find cooking tips that let you know how to get the absolute best results no matter what you are working with.

What is the Vital Choice subscription box?

Vital Choice offers the Vital Box which is a monthly subscription box filled with 14 to 20 servings of premium salmon and more. Boxes ship out at the same time each month and customers can stop, skip or cancel directly from their account at any time.

Does Vital Choice have gift cards?

Vital Choice offers both traditional and digital gift cards as well as gift boxes.

Is an account necessary to order from Vital Choice?

You can order from Vital Choice without an account however you will be asked to add your email address when checking out as a guest.

How do I contact Vital Choice customer service?

Vital Choice customer service can be reached by email at CustomerCare@vitalchoice.com or by phone at 1-800-608-4825. Canadian customers can call 1-866-482-5887, Monday through Friday from 7 am to 4 pm (PST).