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10 Vrai FAQs From Our Experts
Vrai began in 2014 as a way to get minimalist jewelry to people as easily as possible. Vrai uses biodegradable wrappings and boxes to eliminate waste from jewelry deliveries. Diamonds are lab created while Vrai designs are simple and elegant.
📖Does Vrai offer any helpful advice or resources for people who are intimidated by jewelry purchases?
Yes! Vrai takes the mystery out of shopping for jewelry by offering several gift giving guides on the website including gifts for weddings, birthdays and more. There is also an option to have a virtual appointment which is perfect for couples who are struggling to find the perfect engagement or wedding rings to fit their budget, taste and lifestyle.
📪What is the Vrai shipping policy for the US?
Vrai provides free standard shipping for all orders. Made to order items, engagement and wedding ring sets and all orders over $700 are eligible for free, 2-day shipping. Processing for made to order items may take 8-10 days for a total of 10-12 days from purchase to delivery in most cases. Orders under $700 ship for $30. Overnight shipping is also available for $50 or free for orders over $10,000.
🌍Does Vrai ship internationally?
Yes, Vrai does ship internationally to a number of countries. Shipping fees, customs, duties and additional fees will vary by the country and are determined at the time of the order.
📦What is the Vrai return policy?
Vrai allows items to be returned for 30 days after purchase. A return merchandise authorization is required before anything can be shipped back and is available by contacting customer service. Instructions on how to package and insure your item will be given with the RMA.
Vrai Payment Methods
💳Does Vrai offer any financing options?
Yes. Vrai has Klarna financing. This includes a down payment and then 4 equal payments thereafter. When finalizing your order, simply choose Klarna as your payment option and the application will be available for completion. This will include all of the details about Klarna, payment amounts and timing.
🔒Are Vrai items covered by a warranty?
Yes, Vrai jewelry items are covered by a 1-year, limited warranty with the exception of the diamonds. Diamonds are covered by a lifetime limited warranty.
❓Is there a way to insure my Vrai purchase?
Yes, you can purchase additional insurance through your current home owner's policy or you can visit Vrai online to insure specific pieces from loss, damage, theft and more.