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12 Zenni Optical FAQs From Our Experts

Zenni Optical was founded in 2003 to provide affordable eyeglasses, prescription sunglasses and sports glasses to people all over the world. With services that include digital try ons and a wide range of frames and styles, there is a little of something for everybody in the whole family at Zenni Optical.


Zenni Optical sells eyewear and accessories for men, women and children as well as athletes in a wide range of sports.

Does Zenni Optical have a retail location?

No, Zenni Optical is an online only retailer.

What is the shipping information for US customers at Zenni Optical?

This is the shipping information for Zenni Optical:

Zenni Optical Domestic Shipping Information

Type Fee Estimate Delivery Restrictions or Additional Information
Standard $4.95 14-21 This is the only shipping option for customers from Puerto Rico, the US Virgin Islands and other US territories.
Priority $8.45 10-14 days Both Standard and Priority use USPS as the carrier
Express $18.95 7-10 days Express could be USPS/UPS or Fedex or a combination of these carriers.

Does Zenni Optical ship internationally?

Zenni Optical does ship internationally. The average estimated arrival time is 21-28 days after processing and shipping. Fees start around $9.95 for shipping but that cost does not factor in additional fees that could be added based on the country of delivery.

What is the Zenni Optical return policy?

Zenni Optical will accept returns for 30 days. Customers must call customer service at 1-800-211-2105 for a return authorization number before shipping anything back. Upon receipt of the returned item the customer will be given either a 50% refund or 100% of the refunded amount in merchandise credit. Customers with broken frames before the end of the 30 days will receive repairs/new frames with no charge. Other damages and damages that occur beyond the 30 day return period will be covered by the limited warranty.

What payment methods are accepted by Zenni Optical?

These are the accepted payment methods for US customers at Zenni Optical:

Does Zenni Optical accept any forms of insurance?

No, Zenni Optical does not accept any insurance directly. Some insurance providers may reimburse their customers for part or all of their out of pocket expenses so contact your provider directly with questions.

What is the Virtual Try On at Zenni Optical?

Zenni Optical allows customers to upload a video of themselves as they turn their heads back and forth. This video can then be used to try on frames and see how they look from all angles. Another option is the Zenni Frame Fit which is a simple photo which can be used to try on frames as well. Results can be shared to the customer's account. Both try on options can be redone as often as needed.

Does Zenni Optical have gift cards?

Because it is an online only retailer, Zenni Optical does have gift cards but only the digital version.

What are the products at Zenni Optical?

Here are the products at Zenni Optical:

Does Zenni Optical have sports glasses?

Zenni Optical has safety frames and goggles for a number of sports for athletes of all ages.

Do I need to have a Zenni Optical account before ordering?

A Zenni Optical account is free and easy to create and allows you to store your contact information as well as save your virtual try on results in one convenient place.

How do I reach someone at Zenni Optical customer service?

Zenni Optical customer service can be reached by email at Service@zennioptical.com, by live chat on the website 24 hours a day or by phone. The phone number is 1-800-211-2105 and can be reached from 5 am to 9 pm (PST).