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10 ADT FAQs From Our Experts
ADT began with a crime at the American District Telegraph office. The company's founder devised a central call box which soon had 50 additional houses connected to it. From there the company has expanded and now provides home security and health monitoring services to 6 million customers in 200 locations across the US.
In addition to home and business security, ADT offers home automation including ADT Pulse, which allows users to arm or disarm their alarms, turn on lights and even turn up the heat from their smartphones.
What is ADT?
ADT is a security system for home and business that connects to a centralized monitoring system. Depending on the package and equipment, ADT can monitor for break ins and intruders, fires and medical emergencies, for a monthly fee. Equipment is installed at the start of the contract and can be upgraded, changed or moved as needed.
ADT Payment Methods
What is ADT Easy Pay?
ADT Easy Pay is an automatic payment system that is easily set up in your ADT account. Payments are automatically taken from your selected credit/debit card or from your bank account. You will need your banking information including routing and account numbers to get started. Easy Pay can also be made paperless so that you do not have to deal with additional mail every month.
Does ADT have a mobile app?
ADT does have a mobile app. The ADT Pulse app allows you to arm/disarm your security system, change the settings on your thermostat and even turn on lights in your home from anywhere. The app is free to download. Get yours from the Apple Store or Google Play here.
ADT Products and Services
Is ADT available everywhere?
No, ADT does have some limitations to where it is available. Homes must be able to be connected to the monitoring center. To see if ADT service is available in your area click on your state on this map.
How do you make changes to your ADT account?
From little changes like updating billing information to major changes like upgrading your ADT service, you can do everything from your ADT account online. Simply log in to your account and find the action that you need to perform, click it and follow the directions given to you.
What is the verbal security password with ADT?
ADT asks customers to set a verbal security password which is used when you call for customer support as well as when ADT monitoring calls your home because of an alarm. This unique word lets ADT know that it is really you and that you are safe.
Is the monitoring equipment from ADT covered by warranties?
All ADT monitoring equipment is covered by a warranty however you can also purchase an extended service plan which covers the cost of unexpected repairs.
How do I reach someone at ADT customer service?
ADT customer service can be reached by live chat on the website as well as by phone. For residential service call 1-800-521-1734. For Health and Senior Support's customer service the number is 1-800-658-7134. For ADT Pulse customer support call 1-800-266-2537.
For a free quote and more information about ADT services call 1-866-691-8926.