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11 Ancestry.com FAQs From Our Experts

Ancestry.com has helped more than 20 million members find long lost relatives, uncover the truth about their ethnic identity and build family trees through short and long term memberships, as well as other programs. The company has its main headquarters in Utah while the international HQ is in Ireland. Additional offices in the UK, Germany, Australia and California help keep all of the information current and available.

How does Ancestry.com work?

Ancestry.com lets people explore their family history through a variety of memberships and subscriptions. To begin, you simply add as much information that you possibly can. The more you add to the forms on Ancestry.com the better your success will be.

Does Ancestry.com offer a free trial?

Yes, you can use the Ancestry.com services for a free 14-day trial. After this trial period is up you can either cancel and continue on to a new subscription period of either 6 months or 1 year. You must fully cancel your account before the end of the trial period or it will automatically renew and you will be charged.

What payment methods does Ancestry.com accept?

Here are the payment methods that Ancestry.com accepts:

Ancestry.com Payment Methods

How do you start an Ancestry.com membership?

Simply visit the Ancestry.com website to start your membership. You can start with a free 14-day trial. Enter payment and other information and create your account. Everything can be managed from this one place in the future.

Can I buy an Ancestry.com gift membership?

There are several gift membership options from Ancestry.com including US Discovery for 6 or 12 months and the World Explorer for 6 or 12 months. The gift recipient will receive an activation code along with an email notifying them of this gift in their name.

Is Ancestry DNA a separate membership from Ancestry.com?

Ancestry DNA is one of the many additional sites and services under the general Ancestry.com brand and requires its own membership and payments.

How do I "share" a family tree on Ancestry.com?

From any page on Ancestry.com, click on "trees" and then choose which of your trees you would like to share. You can do this by email, username or through a shareable link. Follow the directions given through each step.

How do I change the payment method I use for Ancestry.com?

Managing everything in your Ancestry.com account begins with your account page. Once there you will see your payment information that is stored and the option to make changes. Delete an old card and then add a new card to your file making sure that you are saving changes before exiting your account dashboard.

What is the Ancestry.com refund policy?

Gift memberships for Ancestry.com can only be refunded to the person that purchased it with the same restrictions applied to other memberships. Monthly memberships are not eligible for refunds for any reason while longer memberships may be eligible for a refund in the first 30 days. The exception to this policy is for renewals which can only be refunded in the first 7 days from the renewal date.

How is an Ancestry.com subscription canceled?

To cancel an Ancestry.com subscription, simply sign in to the account and then click cancel. You will be asked to state a reason and to confirm your desire to cancel. You should receive a confirmation email within 30 minutes of completing this process.

Can you completely delete an Ancestry.com account?

Canceling and deleting an Ancestry.com account are 2 separate things. If you cancel, your personal data will be retained so if you change your mind you will not have to start all over. If you do decide to delete there is an 11-step process and the full deletion of your information can take as long as 30 days to be completed.