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11 FAQs From Our Experts has helped more than 20 million members find long lost relatives, uncover the truth about their ethnic identity and build family trees through short and long term memberships, as well as other programs. The company has its main headquarters in Utah while the international HQ is in Ireland. Additional offices in the UK, Germany, Australia and California help keep all of the information current and available.

How does work? lets people explore their family history through a variety of memberships and subscriptions. To begin, you simply add as much information that you possibly can. The more you add to the forms on the better your success will be.

Does offer a free trial?

Yes, you can use the services for a free 14-day trial. After this trial period is up you can either cancel and continue on to a new subscription period of either 6 months or 1 year. You must fully cancel your account before the end of the trial period or it will automatically renew and you will be charged.

What payment methods does accept?

Here are the payment methods that accepts: Payment Methods

How do you start an membership?

Simply visit the website to start your membership. You can start with a free 14-day trial. Enter payment and other information and create your account. Everything can be managed from this one place in the future.

Can I buy an gift membership?

There are several gift membership options from including US Discovery for 6 or 12 months and the World Explorer for 6 or 12 months. The gift recipient will receive an activation code along with an email notifying them of this gift in their name.

Is Ancestry DNA a separate membership from

Ancestry DNA is one of the many additional sites and services under the general brand and requires its own membership and payments.

How do I "share" a family tree on

From any page on, click on "trees" and then choose which of your trees you would like to share. You can do this by email, username or through a shareable link. Follow the directions given through each step.

How do I change the payment method I use for

Managing everything in your account begins with your account page. Once there you will see your payment information that is stored and the option to make changes. Delete an old card and then add a new card to your file making sure that you are saving changes before exiting your account dashboard.

What is the refund policy?

Gift memberships for can only be refunded to the person that purchased it with the same restrictions applied to other memberships. Monthly memberships are not eligible for refunds for any reason while longer memberships may be eligible for a refund in the first 30 days. The exception to this policy is for renewals which can only be refunded in the first 7 days from the renewal date.

How is an subscription canceled?

To cancel an subscription, simply sign in to the account and then click cancel. You will be asked to state a reason and to confirm your desire to cancel. You should receive a confirmation email within 30 minutes of completing this process.

Can you completely delete an account?

Canceling and deleting an account are 2 separate things. If you cancel, your personal data will be retained so if you change your mind you will not have to start all over. If you do decide to delete there is an 11-step process and the full deletion of your information can take as long as 30 days to be completed.